Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Reporting to the AVP of HR Operations, the Business Process Improvement & Project Manager serves as a senior‑level individual contributor providing strategic process improvement and project leadership support across the organization. The role operates with a high degree of independence and is engaged on complex, cross‑functional initiatives that support organizational priorities and inform decision‑making. The position partners with leaders, stakeholders, and subject matter experts to assess current operating models, contribute to the design of improved processes and workflows, and support initiatives intended to strengthen operational efficiency, effectiveness, and long‑term sustainability.

Required Skills and Abilities

1.Advanced Process Improvement Expertise -Demonstrated ability to assess complex business processes, identify inefficiencies, and design end‑to‑end improvements using established continuous improvement methodologies in large, matrixed organizations.

2.Senior‑Level Project Management Capability - Proven ability to independently manage the full lifecycle of multiple, complex, cross‑functional projects, including scope definition, planning, execution, risk mitigation, and delivery of measurable outcomes.

3.Analytical and Data‑Driven Problem Solving - Strong ability to analyze complex qualitative and quantitative data, apply root cause analysis techniques, develop performance metrics, and translate findings into actionable recommendations.

4.Stakeholder Engagement and Influence - Demonstrated skill in partnering with senior leaders, managers, and subject matter experts to define problems, evaluate solutions, and drive progress across organizational boundaries without direct authority.

5.Change Management and Communication - Proven ability to support organizational change by developing clear communication, facilitating collaboration, and enabling adoption of new processes, practices, or ways of working.

Preferred Skills and Abilities

1.Professional Certifications - Project Management Professional (PMP) certification strongly preferred. Lean Six Sigma Black Belt (LSSBB) certification strongly preferred or demonstrated ability to apply equivalent continuous improvement methodologies at an enterprise level. Agile or Scrum‑based certification (e.g., CSM, PMI‑ACP) preferred.

2.Process Improvement Methodologies - Advanced experience applying Lean, Six Sigma, Agile, and/or Waterfall methodologies to large‑scale, cross‑functional initiatives in complex organizational environments.

3 .Project Management and Collaboration Tools - Experience using enterprise project management and collaboration platforms (e.g., MS Project, Smartsheet, Jira, Asana) to manage timelines, dependencies, risks, and executive‑level reporting.

4. Process Mapping and Business Analysis Tool - Proficiency with process mapping and business analysis tools (e.g., Visio, Lucidchart, Miro) to document current‑state workflows, design future‑state processes, and support implementation efforts.

5.Data Analysis, Reporting, and Enterprise Systems - Advanced Microsoft Office skills, particularly Excel and PowerPoint, with experience developing dashboards, business cases, and executive‑level presentations. Familiarity with data visualization tools (e.g., Power BI, Tableau) and enterprise platforms such as Workday or Salesforce preferred.

Principal Responsibilities

1. Performs complex data/information gathering techniques; evaluates the quality of the information by considering the source, relevancies, and timeliness. 2. Collaborates with team members and clients to drive development of project deliverables and strategies. 3. Researches, aggregates, and analyzes a variety of data/information; synthesizes large and complex quantities information; extracts meaningful insights and makes recommendations. 4. Develops and presents comprehensive and complex reports, recommendations, trainings, and presentations to a variety of audiences. Required Education and Experience Bachelor's Degree and ten years of experience or equivalent education and experience. Skills and Abilities Thorough knowledge of information technology applications, processes, software, and equipment. Thorough knowledge of IT project management principles (e.g., Agile) and software. Well-developed analytical, critical thinking and problem-solving skills. Well-developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff and proven ability to manage multiple/complex projects, meeting deadlines and budget.

Job Posting Date

04/16/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

GS-4

Compensation Grade Profile

GS-4j

Salary Range

$116,300.00 - $174,425.00

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

Return to Search Results