The General HR Services Specialist administers a wide variety of HR processes and provides support to HR Operations. Employees in this role utilize knowledge base, case management tools and phone system to assist customers with human resources inquiries working within the Michigan Medicine Human Resources Solution Center (HRSC).
The primary duties of this position are to provide the following services, under the general direction of the HRSC Leads and Manager:
Using Michigan Medicine and University of Michigan guidelines, review and process Personnel Action Request (PAR) transactions for Michigan Medicine employees-includes job data changes, DBE (department budget earnings), additional pay, leaves of absence requests and termination requests.
Adapts to change when applying knowledge from one situation to another resulting in accurate handling of each situation.
Use problem solving skills to resolve issues with transactions, HR Job Data, and policy interpretation.
Will become knowledgeable in a variety of other service area’s in Michigan Medicine HR to answer questions and provide support when necessary including employment, compensation and labor.
Listen to issues and ask probing questions to assist in interpreting University HR/Union Contract policies/procedures, providing recommendations and answer/resolve concerns.
Document inquiries and outcomes within the center’s case management software application.
Develop human resources solutions by collecting and analyzing information, recommending courses of action.
Using judgment, escalate or resolve employee or manager concerns as appropriate.
Partner with HR Business Partners and/or Networks of Expertise areas to resolve issues.
Conduct personnel file reviews and respond to managers with summary.
Coordinate and respond to requests for civil subpoenas.
Review and respond to former employee’s requesting a rehire status change.
Identifies issues using critical thinking and demonstrates sound judgement when making recommendations.
Provide backup and cross-coverage to other positions on this team
Bachelor's degree or equivalent combination of education and experience-Human Resources experience preferred
0- 3 years of experience
Proven ability to work efficiently and effectively delivering high quality customer service
Proven ability to multitask and work efficiently and effectively while working in a fast-paced environment
Ability to meet deadlines
Ability to demonstrate independence, and flexibility in supporting multiple units, within a high-volume work environment.
Proficient in standard office computer skills (Microsoft Office 365, Google, Dropbox)
Effective communication skills, including personable phone skills, active listening skills and strong written communication skills.
Demonstrated ability to work well within a diverse, team environment
Problem resolution experience with demonstrated ability to influence all employee levels
Knowledge of MPathways/PeopleSoft platforms
Familiarity with administrative processes, procedures, and systems at the University of Michigan
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.