Career Center

UCSF HR is looking for a Digital Content Strategist to help improve our HR website, one of the largest communication channels in HR. Our ideal candidate has a knack for aligning business goals with end-user needs. You would also have a strong foundation in user experience.

Our customers rely on being able to search for and find clear information they need quickly and easily. This position is both the product owner for the HR website and an advocate for the customer experience. The content strategist should be comfortable collaborating across teams and building consensus. They will need to take complex information and make it easy and simple for users to understand.

The position combines strategy-setting with a hands-on role in the implementation of that strategy across HR and UCSF. Responsibilities include, but are not limited to:

• Develop content strategy to improve the user experience
• Develop metrics to measure content effectiveness
• Manage HR content development and ongoing maintenance
• Coach content owners on how to write for end-users
• Work with cross-functional teams to develop content
• Create content that supports organizational goals
• Use data to inform site changes and improvements
• Partner with University Relations and IT to maintain and update best practices for

The Content Strategist brings experience as a communications strategist, writer, and project manager. The position works independently as a member of the HR communications team, S/he/they stay abreast of emerging and state-of-the-art technologies and technical requirements, such as web accessibility, and takes action to ensure compliance.

This successful candidate is detail-oriented with an ability to maintain high standards of accuracy and precision under deadline pressure, excellent judgment, creativity, ingenuity, persistence, and the ability to actively participate in a highly collaborative, fast-paced, team environment, as well as excellent written and verbal communication skills.