Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Human Resource Generalist
**Hybrid Position, working in the office and/or visiting at practices 1 to 2 days a week.**
General Description of the Job Class
The Duke Primary Care (DPC) HR Business Partner is responsible for advising the DPC workforce on Human Resources and payroll related policies and programs. This position will consult with, coach and advise managers on HR activities, employee issues and concerns through communicating, interpreting and recommending appropriate use of human resource policies and procedures, services and programs. The HR Business Partner will develop or assist in developing, implement and coordinate DPC HR programs that support organizational strategic and operating objectives, and align with the DUHS Values of caring for our patients, their loved ones, and each other.
The HR Business Partner will play a critical role in identifying, developing and implementing employee relations, retention, and recruitment/staffing support programs for DPC, HR data/analytics, and will advise on industry trends and best practice.
Duties and Responsibilities of this Level
Advise and assist management and employees to respond to employee issues and concerns by interpreting applicable HR policies and procedures and making responsible recommendations in these areas as necessary and appropriate; initiate recommendations for appropriate measures to address underlying systemic problems or issues represented by the expressed concern, including but not limited to, suggestions on policy clarification or development, appropriate training or other development interventions.
Serve as an HR expert and liaison for shared services such as Compensation, Training and Organizational Development, Talent Acquisition and HR Systems, or HR planning and development; evaluate and research professional trends and issues; educate other HR staff and DPC employees and/or management to ensure consistent and equitable application of HR policies and procedures; collect, research and disseminate appropriate internal and external material on HR issues and trends, and provide in-service training support to enhance understanding of this material as needed; identify and recommend new policy or program initiatives in areas of responsibility designed to enhance delivery and quality of service.
Apprise CHRO, Assistant Director and HR team members of organizational issues, problems or trends; prepare reports, analyses and other written communication setting forth progress, adverse trends and appropriate recommendations or conclusions as necessary or requested.
Implement and coordinate HR programs supporting organizational strategic objectives for creating and maintaining a model work place, including but not limited to, retention efforts, promotional career advancement programs, employee participation and input vehicles, and management development and training.
Provide staff support on implementing major organization-wide projects, including but not limited to, employee opinion surveys, multi-cultural awareness and DEI trainings, and employee advocacy/conflict resolution procedures.
Identify problem employee relations areas that impede organizational progress; recommend appropriate interventions and/or other corrective actions as needed.
Establish, cultivate, and maintain ongoing relationships with managers in order to understand the business unit and its HR needs within the context of their mission; develop and maintain a strong rapport with key leaders in the department; attend departmental staff and other meetings to acquire substantial knowledge about the department's business objectives, goals, operations and work culture.
Familiarity of HR operations activities for assigned DPC business units to include: iForms, API Time & Attendance processes, applicant tracking system processes, SAP and position management processes, and DPC HR policies and procedures.
Responsible for maintaining HR data, developing reports (regular and ad hoc) and providing analysis to support DPC HR and DPC leadership in understanding and responding to needs; examples include but are not limited to: turnover data and trends analysis, key recruitment statistics, employee relations activity/trends, compensation data
Perform other related duties as assigned.
Required Qualifications at this Level
Education: Work requires organizational, analytical and communication skills acquired through the completion of a bachelor's degree program.
Work requires two years of business, administrative and/or supervisory experience with exposure to supervisory or human resource policies and practices related to employee relations.
A master's degree in a related field may be substituted for 2 years of experience.
A background in healthcare human resources business partner support, or human resources business partner support in a multi-site environment, with employee relations experience strongly preferred. Experience in HRIS and data/analytics preferred.
Knowledge, Skills, and Abilities:
Demonstrate appropriate customer service attitudes and services in a variety of work settings.
Business acumen/competence: sufficient understanding of health care field to elicit credibility with all levels of management.
Demonstrated significant human resources management experience in handling challenging human resource issues in a diverse and dynamic environment.
Demonstrated knowledge of basic human resource functions such as compensation, benefits, employee/labor relations, recruitment and retention, training and development.
Demonstrated skills and abilities in collaborative efforts with experience in team/project-oriented activities. Flexibility: demonstrated the ability to adapt to a variety of human resource issues with successful outcomes and demonstrate openness to new ideas and approaches.
Strong understanding and appreciation of a diverse work environment and have demonstrated initiatives for recruiting for diversity.
Ability to relate well to people and work in cooperation with others to effectively coordinate activities in order to accomplish tasks. The candidate must also be able to communicate effectively through writing and oral presentations.
Proficiency in word processing, spreadsheets, Internet and presentation software. Advanced skill in excel and database software to include pivot tables, v-lookup, exporting data and creating dynamic reports.
Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
Demonstrated a results orientation for delivering appropriate products and services in an accurate, complete and timely fashion.
Job Code: 00005429 HUMAN RESOURCES GENERALIST Job Level: F1
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