Career Center

Position Type: Staff Full-time (Hybrid)

Hours per week: 37.5   

Weeks per year: 52

Work Schedule: Monday through Friday 8:30 am to 5:00 pm 

Department Summary & Job Purpose:

In partnership with the Mount Holyoke College community, the Human Resources (HR) Department supports the mission of the College by providing programs and services that attract, develop and retain a highly qualified and diverse workforce. The Department is committed to working strategically with the community in advocating for a work environment where the contributions of each employee are recognized and where every individual is treated fairly and equitably. We provide leadership in identifying and responding to the community’s changing needs, and in providing guidance in the development, implementation, and administration of policies and procedures in support of our mission.

The Employee Relations and Accommodations Coordinator - Human Resources Generalist incumbent will primarily provide advisory services to employees on human resources employee matters as well as oversee and be the primary contact for faculty and staff as they proceed through the accommodations process. This role expects exceptional communication and organizational skills, superior attention to detail, ability to prioritize, strong analytical and critical thinking skills, and employee-centric focus.

We strongly encourage BIPOC candidates to apply and consider joining our Mount Holyoke College community.

Core Job Duties and Responsibilities: 

Employee Accommodations:

• Provides end-to-end case management for the life cycle of accommodation; communicates decisions, and partners for the implementation of accommodation, and maintains up-to-date case records.
• Acts as a guide and mentor for faculty, staff, and prospective employees on the employee accommodations process, answers questions and addresses concerns, and collaborates with the Director of Accessible Education and 504 Coordinator as needed.
• Serves as a subject matter expert on the Americans with Disabilities Act (ADA), Americans with Disabilities Act Amendments Act (ADAAA), and Section 504 of the Rehabilitation Act as well as state disability laws. Keeps current with national, state, and local legislation affecting access for applicants, candidates, and staff with disabilities.
• Develops and delivers training on the accommodations process as needed.

Employee Relations:

• Provides effective advisory service to employees in relation to human resources policies and procedures and all other employee-relations matters.
• Assists in the communication, interpretation, and upkeep of the employee handbook, and organizational charts, and contributes to the development of policies.
• Supports the performance management process by collecting evaluations, reviewing for completeness, and monitoring for adherence to the timeline.
• Coordinates the Employee Service awards under the supervision of the Employee Relations and Talent Development Manager.

Relationship Management:

• Maintains a superior level of care and service throughout all interactions; takes appropriate actions to earn staff trust and confidence; anticipates the needs of employees and takes action as appropriate.
• Works with internal partners to support flexibility and collaboration, fosters a positive work environment, consistently maintains professionalism and integrity, actively takes steps to foster high morale, and demonstrates a dedication to excellence. 

Qualifications: 

• Associate’s Degree and or three (3) to five (5) years of professional Human Resources experience required.
• Knowledge of human resources state and federal laws. Demonstrates commitment to staying abreast of human resources management best practices.
• Must have excellent communication and interpersonal skills and a demonstrated ability to successfully promote a work environment that values the principles of the MHC community and supports respectful interactions.
• Ability to effectively serve as an advocate, resolve issues, and implement creative solutions.
• Proven ability to interact effectively within a dynamic team-oriented environment.
• Intermediate to advanced proficiency in MS Word, Excel, PowerPoint, Google Docs, and pulling data from multiple sources.
• Sound judgment and the ability to handle confidential information and documents with a high degree of discretion.
• Ability to build strong relationships and influence others.
• Demonstrated ability to work successfully with staff at all levels of an organization; a comfort in working effectively with culturally diverse groups of individuals and able to successfully manage the dynamic and differing needs, interests, and viewpoints of multiple stakeholders.

Preferred Qualifications:

• Bachelor’s Degree
• Knowledge of federal and state disability laws, specifically ADA/ADAAA and Section 504 of the Rehabilitation Act.
• Knowledge of the interplay between ADA/ADAAA, FMLA, and workers’ compensation.
• PHR certification

License/Certifications: None

Compliance Requirements: 

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Physical Demands: 

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Sufficient clarity of speech required includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone.
• Employee speaks with students and other faculty daily by telephone, e-mail, or in person on a daily basis.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Employee operates office equipment and computers to perform essential duties and responsibilities.
• The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Working Conditions: 

• Hybrid work will be supported.  

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online; application materials must include:

1. A cover letter summarizing interests and qualifications
2. A complete resume or curriculum vitae
3. Contact information for 3 professional references

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

We strongly encourage BIPOC candidates to apply and consider joining our Mount Holyoke College community.

Mount Holyoke College is an Equal Opportunity Employer.