Kaiser Permanente - Washington Permanente Medical Group
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Senior Human Resources Business Partner
Kaiser Permanente - Washington Permanente Medical Group
Location: Renton, Washington
Internal Number: SENIO002983
Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.
The Senior Human Resources Business Partner provides broad scale expert consultation, direction and guidance to WPMG leadership. Serves as a strategic business partner and advocate in support of employees and leaders on a full range of operational HR activities within the service areas assigned. Partners with WPMG leadership to support the needs of the medical group and formulates strong partnerships across the HR function to deliver value-added services to employees that reflect the business objectives of the organization.. Accountable for conducting and responding to investigations, disputes, employee issues, questions and concerns. Consults with leaders and external legal counsel as needed pertaining to complex employee relations issues. Under the direction of leadership and legal counsel, assists with and coordinates responses to external complaints, charges, and litigation. The Senior Human Resources Business Partner serves as a resource for WPMG leadership providing consultation on a wide variety of HR issues including interpretation and application of WPMG policies, discipline, performance management, and HR practices.
PRINCIPAL DUTIES & RESPONSIBILITIES
Partners with Human Resources and operational leadership to proactively manage and resolve strategic, complex employee relations issues.
Conducts effective, thorough and objective investigations. Maintains knowledge base of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance. Partners with legal counsel as needed.
Provides day-to-day performance management guidance to operational leadership (coaching, counseling, disciplinary actions and employment separations).
Provides HR policy guidance and interpretation.
Works closely with leadership and employees to improve relationships, build morale, and increase productivity.
Identifies training needs for business units and individual executive coaching needs. Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met.
Travels for business purposes as needed.
Builds rapport, develops useful relationships, and establishes trust to influence leaders and employees.
Analyzes trends and metrics in partnership with others to develop solutions, programs and policies.
Conducts policy guidance and interpretation and periodically reviews processes, procedures, and programs to ensure efficiency, fairness, alignment with business needs, and compliance.
Manages complex and difficult HR projects cross-functionally.
Provides guidance and input on business unit restructures, workforce planning, and succession planning.
Provides complex reports and other documentation.
Demonstrates a fair and balanced approach in all situations and serves as a trusted adviser to leaders through coaching and mentoring.
Partners with leaders to implement business strategies, initiatives, policies, and practices.
Partners with operational leaders to support employment separations, disciplinary action, performance improvement activities, and workforce reductions.
Champions and promotes training initiatives to employees.
Provides exceptional customer service to employees and leaders by building rapport, developing relationships, and establishing trust to exercise influence.
Serves as a resource and guide for leaders to identify and address people management issues and opportunities.
Empowers leaders with increased HR knowledge and skills.
Other duties as assigned
Bachelor's Degree in Human Resources, Healthcare Administration, Business, or related field.
8+ year's relevant HR experience with significant employee relations experience and knowledge of applicable regulations and trends. Ability to manage multiple high-priority projects from a wide variety of customers in a confidential manner.
Experience in a Labor/Management Partnership environment and/or Medical Staff Services department.
PHR, SPHR, SHRM-CP, SHRM-SCP or CHHR certification
KNOWLEDGE & SKILLS
Knowledge: Areas of specialty or expertise (e.g., intermediate knowledge of research methodology and data collection modalities)
Skills: Abilities needed to execute job duties (e.g., advanced writing and documentation skills)
Ability to appropriately document and summarize interactions.
Expertise with investigative reporting skills, both written and verbal.
Ability to comprehend and communicate complex verbal information.
Ability to demonstrate in-depth knowledge of HR concepts, practices, employment regulations, and organizational policies with the ability to apply them to complex and varied situations.
Continually strives to identify means to improve processes, foster innovation and advance team as well as individual learning.
Extensive knowledge of human resources best-practices and employment regulations.
Demonstrates competence in communicating complex information in an audience appropriate manner.
Excellent verbal and written communication, presentation, and consulting skills.
Maintains current knowledge in local, state, and federal employment law and regulations.
Teamwork and Collaboration
Ability to collaborate and work effectively in a complex highly matrixed organization.
Proficient in project management.
Demonstrated ability to lead professionals and manage others through influence and collaboration.
Demonstrated ability to determine the key issues in a particular operational situation, involve the appropriate individuals, and develop appropriate plans of action from multi-disciplinary perspectives.
Knowledge of Labor/Management principles and application in represented workforce.
Excellent team building, conflict resolution, group interaction, and interpersonal skills.
Develops effective working relationships with colleagues and leadership to support business objectives.
Recognizes and resolves problems impacting customers in a timely and professional manner, sets and adjusts priorities to meet customers' needs, anticipates customer problems, and proactively addresses issues.
Partners with teams to meet the needs of customers through timely and effective communication.
Ability to collaborate with team, united by a common focus on delivering the highest level of service to customers.
As a condition of employment, all clinicians and employees are required to verify COVID-19 vaccination status. As part of the pre-boarding process and before starting work, you will be required to verify your vaccination status, and will be provided an opportunity to apply for an accommodation based on a religious or medical reason, if needed.
Renton, with a population of 101,300, is located on the south shore of Lake Washington with spectacular views of the lake, the Olympics, the Cascades, and Mount Rainier. The Cedar River runs through the heart of downtown and offers an abundance of natural beauty and a run of federally endangered chinook salmon. The City is centrally located for access to the regions' transportation network, accessible by four state and three interstate highways, only minutes away from Seattle, Bellevue, Tacoma and Sea-Tac Airport. Renton's strong economic base, diverse marketplace and favorable business climate have attracted the attention of nationally recognized companies that are looking to provide employees and their families with an outstanding quality of life.
We are dedicated to building lifetime relationships with peers and patients in Washington State's richly diverse communities. Many know the Pacific Northwest as an attractive tourist destination with beautiful scenery, friendly people, and a host of cultural and recreational opportunities. These elements, and others, make Washington an excellent place to live.
Equity, Inclusion and Diversity
In our local communities and across the nation, Kaiser Permanente sets the standard for respectful care. With multicultural staff, equity, inclusion and diversity councils, medical interpretation resources, outreach efforts, educational programs and more, Kaiser Permanente puts people first in our medical centers and beyond.
As part of Kaiser Permanente, Washington Permanente Medical Group (WPMG) seeks to create equity in our communities, eliminate health disparities, and always put patients--the heart of everything we do--first.
Following the guidelines in our National Diversity Agenda, every member of our team strives to:
Provide culturally responsive and appropriate medical care to improve the health and satisfaction of all people in our increasingly diverse membership
Recruit and retain clinicians and staff that enhance our workforce
Grow our membership by providing exceptional service and clinical care to all communities in our region
Creating a diverse workforce, an inclusive environment, and equitable opportunity for employment, growth, and advancement are deeply linked to our mission, our business, and our economic future. WPMG continues to add programs that build and maintain a workplace where we engage with our members, communities, and each other--with dignity, respect, and cultural understanding.
Equal Employment Opportunity
As part of our commitment to our employees and the members and patients we serve, we integrate diversity into all aspects of our operations. Maintaining a workforce with industry-leading levels of diversity through deliberate planning, development, and outreach is critical to fulfilling our mission, sustaining our business objectives, and providing the best level of care to our members and patients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.