SUBFUNCTION DEFINITION: Support and service delivery for the broad range of HR Services, often referred to as 'HR Operations', such as Reporting, Data Management, Employee Life Cycle Management and support for the variety of employment related questions and manager administrative functions.
SCOPE: Provides support and assistance to team members; managers and employees for Human Resource programs.
Department Support Coordinates and schedules meetings, interviews, conference calls, and other appointments. May coordinate and maintain department calendars. Coordinates travel arrangements and reimbursement expense reporting. Places orders for supplies as needed and assists with budget, accounts payable, and account receivable.
Customer Service Serve as a primary point of contact and provide assistance, information and support to HR colleagues, client groups, managers and employees. Research and participate in the resolution of employee questions and issues. Disseminate information. Anticipate needs, and facilitate solutions to issues in collaboration with other HR staff.
Program Support Support department programs, processes and initiatives through effective planning, documentation and implementation of required tasks. Set priorities for tasks based on importance and urgency. Coordinate meetings and events. Develops reports and updates, create/maintain project files. Writes and edits content for manager and employee communication, intranet site, systems and other communication materials.
Data and Systems Participate in the development, testing and implementation of HR systems including system changes and upgrades. Maintain, input and ensure integrity of data records related to the HR systems. . Serve as a resource to HR and Client Groups regarding HR systems and information; participate in training staff and extracting reports and data. Audit information as necessary to ensure accuracy of information.
Performance Improvement Identifies and communicates work flow suggestions/concerns and provides input toward resolution to maximize efficiency.
High school diploma or equivalent
3 - 5 years of work experience in a related job discipline
The Employee Life-Cycle Unit of HR Operations partners with HR colleagues to administer HR processes that occur during the employee life-cycle. The team conducts periodic audits of HR activities to ensure compliance with policies and regulatory agencies; and, maintains custodial responsibility for files and record systems of the department, including personnel files, computer files, and off-campus storage. The unique skills needed to be successful on this team are:
Demonstrated independent work initiative.
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them with a high volume of work in a fast-paced working environment.
Working mathematical reasoning skills.
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions.
Excellent verbal, written and interpersonal communication skills.
Knowledge of regulations, procedures, and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
Proficiency in HR systems (PeopleSoft, Kronos, CRM, and SharePoint) and Microsoft Office programs.
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.