Position Summary This position is housed on the customer service team but may cross-support other teams. Explains and applies federal and state laws, union contracts, university policies and procedures to provide information, advice and resolve issues for major administrative units, departments, employees and retirees via phone, email and in-person consultations. Responds to and investigates inquiries concerning HR issues such as employment, benefits eligibility and enrollment, time, attendance and pay, retirement, and internal and external audits. Provides information to employees and departments about each area of HR to advise them of options, opportunities, benefits and rights. Performs moderately complex transactional tasks in the HR-Payroll System and/or Applicant Tracking
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