About the Job:70% Contact Center Functions:? Provide client support via telephone, email, and in person.? Provide consultation and assistance to current and former employees with payroll, recruiting solutions, retirement, health, welfare benefits, and other areas defined by leadership.? Answer questions regarding eligibility, coverage options, enrollment, and plan provisions.? Work with appropriate employee benefits division and/or vendors to resolve problems.? Maintain current knowledge of mandatory and voluntary retirement programs, as well as investment options and catch-up provisions. Calculate and educate participants on contribution limits to 403(b) and 457 voluntary retirement programs.? Assist employees with transitions to Medicare healt
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