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HR Service Center Representative 2
SUMMARY: Conducts initial research on a customer inquiry/request and resolves or escalates the case as needed. Responsibilities may include but are not limited to executing simple transactions on behalf of employees (ESS-level only) and responding to general employee requests for information about total rewards, integrated talent management, personal information, and job information. Escalates more complex employee administration requests to the relevant functional area. KEY RESPONSIBILITIES: 85% - Acts as the first point of contact for HR-related inquiries received via phone, email, mail or self-service from active
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