Career Center

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $145,000.00 - $165,000.00

Position Summary

The Director of Human Resources and Faculty Affairs plays an integral role in managing the infrastructure that supports the Operational functions of Human Resources and Faculty Affairs within the Specialty POD service line. The Director will be responsible for optimizing processes in support of organizational goals. Utilizing a hands-on, collaborative approach and decision-making process, this position assists in the development of HR strategies and implementation of human resources best practices in talent acquisition, employee/labor relations, professional development and engagement, compensation, and performance management. The Director will utilize a ticketing system, such as Service Now, to track and monitor processes to ensure a consistent and efficient workflow. S/he will also identify inefficiencies and recommend improvements as needed.

The ideal candidate is enthusiastic with a focus on customer service, problem-resolution, proven project management experience, creativity and innovation.

Responsibilities

This position offers great opportunities to build, enhance, and develop processes in a highly fast-growing environment.

• In collaboration with the HR and FA Generalists, utilize HR Request/Ticketing System (Service Now) to review HR/FA transactions to ensure requests are processed on time and accurately.
• Identify gaps and inefficiencies, provide standardization and improvement to all HR operational processes/systems.
• Work with HR/FA team to complete requests in a timely manner and in compliance with established SLAs and other Columbia University established deadlines.
• Continuously working with clients and key stakeholders to build department profiles, using metrics and other tools to accomplish HR/FA related goals and objectives.
• Demonstrates the ability to prioritize and manage more than one problem at a time.
• Demonstrates skills at troubleshooting problems to determine the best solution(s).
• Escalate time-sensitive or high priority issues to Sr. Director in a timely manner.
• Keeps Sr. Director informed of progress in solving problems, as appropriate.
• Incorporate feedback into a continuous improvement initiative to make HR transactions more efficient, more accurate, and transparent; collaborate with technical teams as required for the work.
• In collaboration with the HR/FA team, develop and/or maintain Job Aids for operational systems to support continuity of processes and ease of knowledge transfer.
• Oversee and manage the maintenance of electronic employee files working with outside vendor.
• Manage HR/FA functions and complete transactions for divisions based on specialty or areas of need.
• Supervise and manage the duties and responsibilities of the HR/FA team.
• Work on ad hoc projects to meet the goals and vision of the department

Minimum Qualifications

• A bachelor???s degree or equivalent in education and experience, plus five years of related Human Resources supervisory experience, preferably in health care, academic medical center or corporate environment.
• Excellent customer service skills with an aptitude for diplomacy, building relationships, reaching consensus and collaborating, negotiation, and managing expectations. Experience using Visual Vault, Service Now and PeopleSoft strongly preferred.

Preferred Qualifications

• Master's Degree in HR Related Field or SHRM-SCP Certification a plus. 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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