Career Center

The Human Resources Specialist is responsible for the day to day transactional and operational services managed in the HR Shared Services Center team. Serves as the first level of support to employees for core HR related questions. Delivers a professional and positive experience to employees utilizing the HR portal. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters. This position will work cross-functionally and collaboratively within all areas for Human Resources. Overall, this HR Specialist will:

• Provide administrative support and perform customer service functions by responding to employee inquiries and requests.
• Act as a liaison between employee and various members of HR team.
• Maintain accurate reporting on HR activities and ad-hoc reporting per departmental requests.
• Proactively identifies and implements opportunities to improve employee experience through changes in protocols internally and through vendors.
• Lead and participate in cross-functional process improvement initiatives.
• Plan and prioritize workload to ensure key HR business processes have the resource to provide the agreed service levels
• Help establish standards and procedures for handling team member questions, transactions, and administration of human resources programs.
• Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service.

QUALIFICATIONS:

• High School Diploma required.
• Bachelor's Degree preferred.
• Two years in an HR related and/or administrative experience required.
• Experience working in an HR Shared Services or HR Generalist preferred.
• Software Proficiencies: ServiceNow, PeopleSoft, Kronos preferred.