Career Center

Title: Chief Human Resources Officer (CHRO)

Location: Administrative Office

City: Bellingham, WA

Position: Full-time, exempt (salary)

Compensation: The annual salary range for the CHRO role is $133,400 - $200,000. Placement within the range is determined by an evaluation of the candidates background, education and experience.

Bonus: The Leadership Team at FCN are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program and Performance Recognition bonus programs.

Essential Functions: The Chief Human Resources Officer (CHRO) is responsible for developing and executing human resources strategy in support of the overall business pan and strategic direction of the organization, specifically in the areas of organization development, talent management, succession planning, change management, performance management, learning and development, compensation and human resources operations. The CHRO provides strategic leadership by articulating HR needs and plans to the executive management team, board of directors, managers and staff.

• Review and prepare HR policies and procedures. Provide policy guidance and interpretation to management and staff.

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

• Counsel and advise management on salary planning/compensation to include issues regarding internal equity, promotions, reclassifications, transfers.

• Support executive leadership and managers in evaluation of workforce planning, staff recruiting and retention issues.

• Provide proactive consultation to executive and line managers on issues where human resources expertise can be utilized to improve business results (coaching, counseling, career development, disciplinary actions, etc.).

• Partner with the executive management team in the strategic corporate goals planning of the organization. Establish human resources objectives in line with organizational goals and objectives.

• Analyze HR trends and metrics in partnership with leadership to develop solutions, programs and policies.

• Collaborate with finance in administering employee benefits programs.

• Support leadership and managers in identifying, evaluating, and monitoring the success of training programs. Follow-up to ensure training objectives are met.

• Work closely with executive management, managers and employees to improve work relationships, build morale, increase productivity and retention.

• Partner with managers and leadership to manage and resolve employee relations issues. Conduct effective, thorough and objective investigations.

• Develop and maintain a communication system that assures effective flow of information, collaboration and positive work relationships.

• Supervise HR staff by providing leadership, communicating job expectations, coaching, and appraising job results.

• Manage departmental resources and budget.

• Travel between locations will be required.

• Perform other related duties, as required in order to meet business needs.

Knowledge, Skills & Abilities:

• Strong knowledge of HR laws, regulations, and best practices.

• Business acumen.

• Understanding of business issues and how to identify and deliver HR interventions and solutions to meet business needs.

• Strong meeting and group facilitation skills.

• Proven ability to work with and influence individuals at all levels of the organization.

• Demonstrated skill and effectiveness as a relationship builder and internal consultant.

• Effective conflict resolution and employee mediation skills.

• High level of interpersonal skills to handle sensitive and confidential situations and documentation.

• Strong analytical and problem solving skills.

• Excellent written and oral communication skills.

• Effective organizational, time management, and planning skills.

• Strong customer service orientation.

• Proficient in working with MS Office, HRIS.

Company Information: As an independent, locally owned, physician-run network of family medicine doctors, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 11 locations in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. We offer an excellent benefits package including medical and dental insurance, paid time off, and a 401K. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.

Family Care Network Benefits:

Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

• Our health benefits include: three different medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D plans.

At FCN, we value the importance of time away from work for leisure, health and well-being. Employees accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

• Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 26 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year.

Our retirement plan programs are designed to support you in preparing for retirement planning and include individualized financial planning guidance. We offer the following programs:

• 401k Plan with company match

• Profit Sharing Plan

Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.

Education & Experience:

• 7 - 10 years of progressive Human Resources experience in all facets of HR management within an organization, preferring one of comparable size and complexity.

• 5 - 7 years of managerial experience.

• Bachelors Degree in Human Resources, Business Administration, or a related field required; MBA or MA/MS in human resources or related field preferred.

• SPHR or SHRM-SCP certification strongly preferred.

• Healthcare industry experience highly preferred.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.

Immunization Requirements: All employees at Family Care Network (FCN) are expected to meet and maintain required immunizations as a contingency of employment. The immunization requirements are as follows: Influenza (annually), Tdap (after the age of 19), MMR, Varicella or a verified history of chicken pox disease, Two-step TST or IGRA (within the last 12 months), COVID-19 vaccine completed series and any additional immunizations determined necessary for the protection of staff and patients. Hepatitis B is also required for employees in positions with a high risk of blood borne pathogen exposure, which includes the following: Providers, RNs, LPNs, MA-Cs, PSRs at all Urgent Care Locations, and all-laboratory staff. The Hepatitis B vaccine is strongly recommended for all other employees. FCN will cover the cost of required immunizations for any FCN employee. All employee immunizations will be administered by FCN staff except for the COVID-19 vaccine. The COVID-19 vaccine can be administered at a participating pharmacy or other healthcare location. Note: A medical or religious vaccine exemption/reasonable accommodation will be considered by submitting a FCN Exemption form for review and evaluation by the Chief Medical Officer.

Family Care Network is a drug-free, equal opportunity employer.

About Family Care Network

Family Care Network is a locally and nationally recognized leader in family medicine located in Northwest Washington in Whatcom and Skagit Counties — and we are growing! If you desire an innovative, rewarding work environment with a fulfilling mission and growth opportunities, then Family Care Network could be the place for you. Join a team that cares. As an independent, local, provider-owned family medicine network, we are passionate about our community’s well-being. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community. We live, work and play together through all ages and stages of life. That’s family medicine. That’s Family Care Network.

Connections working at Family Care Network