Career Center

Department Overview

This position provides a range of human resources support to OHSU employees and HR Centers of Excellence to ensure consistent, timely and accurate completion of assignments and excellent customer service. The position is responsible for a variety of HR Service Center related tasks such: assisting New Hires with I-9 completion and new hire paperwork requirements, responding to verification of employments, supporting departments with Oracle questions, assisting employees with tier 1 and 2 HR customer service questions, providing education for benefits enrollment and annual activities. HR Service Center Coordinators are expected to answer basic questions and requests and defer complex issues to the specialized COEs.

This position is Hybrid. Required to be on campus part time.

Function/Duties of Position

Employee Support:

• Serve as the primary point of contact for general human resources questions, employee concerns that arise, providing high-level and sensitive support to managers, supervisors, employees and applicants on a variety of human resources matters.
• Respond to basic questions in HR ticketing system and associated group email boxes and acts when necessary.
• Direct employees to appropriate resources.
• Forward more complex requests to COEs for resolution; Assist employees and redirect calls as needed on the HR phone queue.

Program Processing:

• Process transactions related to assigned HR programs or audits. Examples include process education benefit programs, prepare and run monthly premium reconciliation reports; process enrollment and update forms; process variety of court ordered insurance items such as National Support Orders and Qualified Domestic Relations Orders; review and complete retirement plan loan and hardship requests, perform job and position maintenance in Oracle, update basic employee data in assigned systems.
• Warm hand off to COEs for complex issues related to policy creations or edits.

New Hire Paperwork Compliance:

• Tracks and follows up on new hire paperwork, including I-9s, federal and state compliance forms, COVID vaccine requirements and intellectual property information.
• Notifies impact employees and managers. Takes action in system

Administrative Duties:

• Scan hard-copy forms, file documents in online system as needed, pull employee files as requested, and provide coverage for the Central HR front desk.

Other Duties as Assigned:

• Projects will be assigned to HR Service Center Coordinators in specific areas to enhance their knowledge of HR programs.
• These may include developing a draft of an employee communication, conducting an audit of employee data, creating or optimizing a report for another Benefits team member, etc.

Required Qualifications

• High school diploma and one year of general office OR
• Secretarial experience or equivalent combination of training and experience
• MS Office Suite skills, including intermediate Excel skills
• Customer service skills - sensitivity to employees with diverse needs and circumstances

Preferred Qualifications

• Undergraduate degree
• Experience in an HR department
• 2 years of support or customer service work in an office setting
• Knowledge of Oracle
• Knowledge of OnBase
• Webpage maintenance

All are welcome