Career Center

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Salary Range: $180,000 - $211,000

Position Summary

The Senior Director, HR/FA will be responsible for evaluating the overall strategic optimization of processes in support of organizational goals based on the analysis of key metrics. Utilizing a hands-on, collaborative approach and decision-making process, this position assists in the development of HR strategies and implementation of human resources best practices in talent acquisition, employee/labor relations, professional development and engagement, compensation, and performance management. The Sr. Director will evaluate the use and efficacy of Service Now to track and monitor processes to ensure a consistent and efficient workflow. Through work with the HR/FA SSC Directors and Managers, they will also guide the ongoing development best practices thought the identification of inefficiencies and recommend improvements as appropriate.

The ideal candidate is enthusiastic with a focus on customer service, problem-resolution, proven project management experience, creativity and innovation. Also essential for this position, is the ability to collaborate with other key stakeholders within CUIMC to identify solutions to obstacles and challenges that impact both efficiency and accuracy of requested actions and tasks. One of the core functions of this position will be development and oversight of core function teams within the Shared Services Core (onboarding, leave management, visa applications).  This position offers great opportunities to build, enhance, and develop processes in a highly fast-growing environment.

Responsibilities

• Through the development of reports and dashboards within the HR Request/Ticketing System (Service Now) ensures that requests are routinely processed on time and accurately.
• Identify gaps and inefficiencies, provide standardization and improvement to all HR operational processes/systems
• Develop Recommendations for Service Level Agreements (SLAs) to the Executive Director.
• Continuously working with clients and key stakeholders to build department profiles, using metrics and other tools to accomplish HR/FA related goals and objectives.
• Incorporate feedback into a continuous improvement initiative to make HR transactions more efficient, more accurate, and quicker; collaborate with technical teams as required for the work.
• Provide guidance and oversight to the HR Directors and Administrative Fellow for the development of Job Aids for operational systems
• Review the use and effectiveness of electronic employee files working with outside vendor. Make recommendations for improvements or changes to the Executive Director, as necessary.
• Supervise and manage the duties and responsibilities of the HR/FA Directors and Managers, as well as make strategic recommendations for the HR/FA staff and operations to the Executive Director.
• Work on ad hoc projects to meet the goals and vision of the department.

Minimum Qualifications

• A bachelor???s degree or equivalent in education and experience, plus six (7) years of related Human Resources supervisory experience, preferably in health care, academic medical center or corporate environment.
• Excellent customer service skills with an aptitude for diplomacy, building relationships, reaching consensus and collaborating, negotiation, and managing expectations. 

Preferred Qualifications

• Experience using Visual Vault, Service Now and PeopleSoft preferred.
• Master's Degree in HR Related Field or SHRM-SCP Certification a plus. 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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