Career Center

Manager, Student Employment (Administrator I) / Human Resources
California State University, San Bernardino


Job No: 523782
Work type: Management (MPP)
Categories: MPP, At-Will, Full Time, Human Resources, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)Job Summary:

Under the general direction of the Director, Talent Acquisition (Classification and Compensation), the Student Employment Manager will provide leadership and administration of the Student Employment (SE) program. Ensure execution of strategic direction of the Student Employment. Maintain compliance in accordance with Federal, State, and CSU regulations, while identifying responding and resolving issues as they arise. Create infrastructure and protocols to ensure efficiencies and responsiveness to students, on-campus supervisors, off-campus partners, and all other related stakeholders.

Major duties and responsibilities

Student Employment Program:

• Provide support to SE team members in the execution of student employment programs, events and training workshops for undergraduates, graduate students, and their supervisors.
• Provide guidance to SE professionals to insure consistent delivery of services and timely response to and resolution of issues as appropriate.
• Ensure that the administration, management, tracking and overall impact of the program is meeting exemplary standards for the University.
• Ensure that all activities are within compliance.
• Develop relationships across campus to grow student work opportunities and ensure trust in SE. Develop an implementation plan for the Student Employment Learning Outcomes within all on-campus work.
• Develop a communication plan in collaboration with Communication department for Student Employment to help promote programs and services.
• Find innovative ways to grow students professionally while at CSU San Bernardino in collaboration with the Career Center and other relevant departments.
• Maintain compliance with applicable federal and state laws and university policies and procedures to ensure that all student employment processes are accurate, compliant, and relevant.
• Conduct a regular audit of all policies, protocols, practices, and procedures as they pertain to Student Employment.
• Maintain and update student personnel records, procedures and other information used by Student Employment to prepare quarterly, monthly, and annual reports.
• Keep abreast of current federal and state regulations pertaining to student employment, tax treaties, and international student visas.
• Coordinate and implement recruitment strategies between appropriate offices including but not limited to Chancellor's Office, Financial Aid, Career Center, and Information Technology.
• Provide oversight and use of technology to ensure effective and efficient delivery of services to all constituents.
• Utilize, identify, and develop current and emerging technologies that enhance the delivery of Student Employment services and the overall effectiveness of the department.
• Position Specific Responsibilities/Accountabilities Provide leadership and strategic direction to Student Employment staff members.
• Supervise up to two personnel for Student Employment.

Administration:

• Serve as the subject matter expert (SME) for student employment business processes.
• Review and troubleshoot tasks to ensure completeness, compliance, and accuracy for student employment.
• Provide support to the other members of the SE team to ensure high quality customer service to students, faculty, administrators.
• Troubleshoot and identify opportunities to streamline and simplify existing processes and practices for student employment. Report findings to Director and make recommendations for improvement.
• Assist in responding to tasks and transactions within PeopleSoft/Cherwell systems for student employees (i.e. hire, change job, end job, personnel data changes, etc.) to ensure timely and accurate processing during high peak times.

Special Events and Committees:

• Participate in, facilitate/co-facilitate, and or organize/coordinate events such as job fairs, recognition program(s), College to Career Readiness and other events.
• Serve on departmental, divisional and University committees as requested, representing the Talent Acquisition Unit.
• Contribute to the SE profession, representing the Talent Acquisition Unit and the University, through involvement in professional associations, presentations at workshops and conferences.

Other duties or special project as assigned by Director.

Minimum Qualifications: Required Education and Experience

• Bachelor's Degree in Business or Human Resources.
• Minimum of two to five years of experience in a college/university Student Employment office, Personnel/Human Resources office, or Career Services office.

Required Qualifications

• Customer service, problem solving and meeting critical deadlines in a fast-paced environment.
• Strong communication skills (both written and oral).
• Strong organizational and leadership skills.
• Ability to think outside the box.
• Demonstrated computer competency and preferably knowledgeable of higher education administrative computing, document scanning and electronic timekeeping systems.
• Critical thinking skills.
• proactive, strategic, and detail-oriented approaches with a strong commitment to quality, efficiency, and effectiveness.
• Conflict Resolution Skills.
• Strong interpersonal skills and professional demeanor.
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Ability to work independently with minimum supervision while prioritizing workloads to meet deadlines.
• Ability to identify and implement actionable steps to resolve problems.

Preferred Qualifications

• Master's Degree preferred.
• National Student Employment Association Member preferred.

Compensation and Benefits:

Anticipated Hiring Range: $7,000 - $7,400 per month

Classification Salary Range: $3,750 - $11,146 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-Will

Schedule: Monday - Friday, 8:00am - 5:00pm, weekends and evenings may be required.



This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position will remain open until filled. Applications will have a first review date February 17, 2023.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at jeanne.durr@csusb.edu

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act



To view full description and to apply, visit: https://www.csusb.edu








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