Career Center

Position Summary: Rutgers, The State University of New Jersey, is seeking a Senior Customer Service Representative for The OneSource Faculty and Staff Service Center (OneSource). The Senior Customer Service Representative is a key position within the Operations team of OneSource, a customer focused service organization that provides HR and Payroll services to employees across the university. This position serves as the first point of contact for customers contacting OneSource and is responsible for working with OneSource's staff and knowledge management system to resolve a broad scope of inquires related to HR and Payroll services. The Senior Customer Service Representative serves as a supervisor for the OneSource's customer service representatives and plays a crit