Department: Office of Human Resources Salary/Grade: NEX/13
Under direct supervision, processes transactions in myHR related to the employee record life cycle. Works closely with the Payroll and Tax groups on issues related to pay, timekeeping and taxes. Provides individualized service to employees, and direct interaction with units, to resolve both routine and complex inquiries. Most inquiries will be resolved independently; more complex issues will require escalation to lead or manager.
This position works in a quickly-changing environment and must be capable of quickly and accurately adapting to process and technology changes. Overtime will be required during peak season.
This position is principally based on the Northwestern campus in Evanston, but may be expected to work on the Chicago campus occasionally.
Data Review – Pre Data Entry
Ensures accuracy and completeness of information prior to entry into the payroll system. Notifies employees and/or departments of issues.
Data entry: Hires, Rehires, Promotions, Demotions, Transfers, Terminations; Address, Name, SSN number changes, W4s and Direct Deposits
Enters information from appointment, position, special pay, summer salary, temp and additional pay forms.
Processes all address, name and Social Security number changes with appropriate documentation. Enters W4s and Direct Deposits received on hire/rehire.
Data Quality Check – Post Data Entry
Ensures accuracy and completeness of data post-entry into myHR but prior to the payroll run. This includes but is not limited to running queries and identifying and resolving issues. Also helps identify patterns of issues that indicate training or communication or process change is needed.
Works with internal Human Resources team, as well as department and school administrators, to resolve questions and issues related to records and paperwork.
Reviews I-9s before hiring, and notifies departments if not complete. Identifies and refers concerns related to foreign nationals to HR foreign national team.
High School Diploma or equivalent
1 year of related experience
Microsoft Outlook, Word and Excel - moderate skill level
3 years of related experience
Document management and/or workflow system experience
Strong customer service skills, with appropriate patience and demeanor for work with the public
Excellent attention to detail and accuracy while in a busy environment
Strong writing and speaking skills, including accurate spelling, grammar and demeanor
Moderate math skills
Action-oriented: Willing or likely to take practical action to deal with a problem or situation
Communication: Communicates strategically to achieve specific objectives (e.g., considers optimal "messaging" and timing of communication). Maintains continuous, open and consistent communication with others. Checks own understanding through paraphrasing and asking questions.
Customer and Personal Service: Has knowledge and experience of good customer service practices. Is able to work with employees at all levels of the organization. Maintains contact with client until issue is resolved.
Critical and Analytical Thinking: Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to review and dissect information and can apply basic compensation analytic concepts and calculations.
Judgment and Decision Making: Able to calculate the relative costs and benefits of potential actions to choose the most appropriate one.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Complex Problem Solving: The ability to identify complex problems, review related information to develop and evaluate options and implement solutions.
Technology: Possess working knowledge of technology and ability to learn new technology quickly and accurately.
Law and Government: Possess knowledge of laws and the regulatory environment that governs job administration.
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.