This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
About the D'Amore-McKim School of Business:
Founded in 1922, the D'Amore-McKim School of Business at Northeastern University prepares the leaders that the times demand. We deliver a curriculum that combines knowledge in technology and data analytics with uniquely human skills, such as critical thinking, creativity, and an entrepreneurial mindset. From undergraduate to MBA-level programs-online, on-site, or hybrid, full- or part-time, our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Working closely with the Associate Dean for Administration & Finance and Director, HR Business Partner Operations, the Manager - Human Resources Operations provides support in several areas, including talent acquisition/recruitment, hiring/employment processing, training, records management, onboarding, policy implementation, performance management, and off-boarding. The Manager selects, develops and supervises the HR Associates who carry out the work and serve as Workday Human Capital Management System (HCM) subject matter experts.
The Manager, HR Administration works in close partnership with Finance and ITS, unit Associate Deans, academic operations staff, faculty, and hiring managers to research, propose, and oversee the implementation of improvements to processes across the College and to promote cross-departmental collaboration, consistency, and optimization. The Manager regularly audits portfolio employee data and produces analytical reports/trends to college leadership and HRBP to support HR planning activities.
Overseeing the process of faculty and staff hires
Conducting audits and compiling reports to ensure data accuracy and integrity and provides analytics to leadership as appropriate
Authorizing, reviewing, and approving transactions such as payments, extra compensation requests, position changes, terminations, contract renewals, etc.
Creating, updating, and publishing process documentation
Developing and delivering user training; supporting HR team training and development initiatives
Overseeing the staff performance management process including communications and training and collecting and tracking reviews
Partnering with academic leadership to support the faculty contract, workload management and promotion processes, as required
Operations Planning & Management (35%)
Provide direct supervision and mentorship to an HR Associates; regularly communicate priorities and establish annual goals for HR operations; effectively delegate work and ensure that deadlines are met; step in to support day-to-day operations during critical work periods.
Keep track of the annual activities/events in the HR operations space work proactively and collaboratively with leadership and business operations to ensure processes are effectively communicated and smoothly executed.
Act as a close partner with business units to identify changing business needs and/or areas for improvement; research, propose/recommend, and implement solutions; evaluate solutions for efficacy through reporting and feedback collection methods.
Provide training to new employees in the academic operations area that will promote broad understanding of the systems and processes that will impact their work. Offer refresher trainings as processes or systems change. Provide guidance to college business units regarding organizational policies and procedures. Acts as Workday Subject Matter Expert.
Creating, updating, and publishing process documentation.
Employee Management (45%)
Collaborate with the Faculty Affairs team to update workload database and adjust/submit extra compensation. Ensure signed copies of final academic year contract are placed in faculty personnel files.
Manage Period Activity Pay (PAP)extra comp process for faculty.
Responsible for processing non-teaching faculty affiliate period activity pay.
Ensure non-teaching faculty affiliate appointment letters articulate deliverable specifics and due dates.
Oversees the hiring process for all staff and collaborates with Faculty Affairs for faculty hires.
Oversee the employee onboarding and offboarding process.
Ensures compliance with all employment regulations, including confirming eligibility to work in the United States.
In collaboration with Finance, HR and college leadership, coordinates the merit process for staff, including, merit letters and bonus payments.
Tracking Data, Faculty Database and Reporting (10%)
Provide current and historic reports to Finance and Academic Administrators regarding payments and employment data within established frequencies.
Provide reports/analytics to assist in HR planning activities
Administer and issue ad hoc reporting as requested.
Special Projects (10%)
Other duties and special projects as assigned by supervisor within the breadth of job scope
Knowledge of HR program, processes, and policies. Proficiency using technology and systems, preferably Workday, Banner, Salesforce, and talent management systems. Proficiency with Microsoft Office Suite applications, especially Excel. High level of customer service and communication skills; ability to coordinate and collaborate with multiple departments and translate for both technical and non-technical audiences. Effective leadership, interpersonal, negotiation, problem-solving, decision-making and time management skills. Ability to interact with customers in a sensitive and diplomatic manner, maintaining positive relationships and building consensus on project goals. Ability to plan, organize and delegate work to meet deadlines. Project management and/or business analysis skills (e.g., writing business cases, business requirements, use cases, and test plans, and defining acceptance criteria, developing project plans, and estimating work effort). Knowledge and skills required for this job are typically obtained through a related bachelor's degree and at least 5 year of experience that includes HR/payroll database transactions and hiring processes. Experience in Higher Education with faculty expertise preferred.
Documents to Submit:
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit www.northeastern.edu/benefits for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.