COMPLAINT RESOLUTION OFFICER - SYSTEMWIDE HUMAN RESOURCES (HYBRID/REMOTE)
University of California Office of the President
Location: Oakland, California
Internal Number: 3498476
COMPLAINT RESOLUTION OFFICER - SYSTEMWIDE HUMAN RESOURCES (HYBRID/REMOTE)
Location: OaklandFull Time Job ID: 43379 Job Posting
For UCOP internal applicants, please login to the internal candidate gateway at:Jobs at UCOP
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
Systemwide Employee Relations is responsible for facilitating the development and implementation of strategies and initiatives that build an environment of employee engagement in which people can do their best work. The Employee Relations unit collaborates with staff organizations and local Human Resource departments on matters involving staff engagement, fair treatment under policy, and complaint resolution. We work closely with the ten campuses, five medical centers and the Lawrence Berkeley National Laboratory to strengthen the employee/employer relationship. Employee Relations supports managers to be effective supervisors who promote excellence by successfully utilizing available tools and resources as well as a policy framework that facilitates an effective operating environment for staff at the university.
Reporting directly to the Executive Director of Systemwide Employee Relations and with dual reporting to the Systemwide Title IX Coordinator, Conducts and leads investigations including complaints filed by Office of the President (OP) employees in the areas of Title IX, Harassment, Discrimination and Abusive Conduct. These complaints may be filed through an internal process or through an external agency. Following full scope of investigation, recommends whether an allegation is substantiated. Follows up on management corrective actions to ensure completion. Responsible for the most sensitive of investigation subjects.
Office of the President (OP) Title IX Officer, EEO Officer & Affirmative Action Officer. This includes the following:
*As OP Title IX Officer, the incumbent has a dual reporting structure to the Systemwide Title IX Coordinator. This person is responsible for directing UCOP's (including Oakland locations, UCDC & UCPath) response to complaints of SVSH Policy violations, and making findings under the SVSH Policy.
*Intake, investigate & provide a written report on all Title IX complaints from Office of the President employees.
*Intake, investigate and provide a written report on all EEO complaints from OP employees
*Provide Title IX & EEO expertise and support for OP Human Resources and managers
*Responsible for maintaining updated local OP implementing procedures for Title IX and EEO complaints.
Intake, process and resolve employee complaints.and appeals from around the UC system. This includes the following:
*Campus/location Title IX complaints that may represent a conflict of interest for the campus. Under these circumstances, the incumbent is responsible for directing UCOP's response to complaints of SVSH Policy violations, and making findings under the SVSH Policy
*General complaints from the campuses/locations that may represent a conflict of interest for the campus; this may include complaints by HR.employees against HR management
*Teamsters Article 33 grievance appeals
*Respond to correspondence sent to the President regarding an HR or employee matter
*PPSM 70 procedural appeals
Minimum 8-10 years of experience.
Bachelor's degree in related area and/or equivalent (Required)
Law Degree (Preferred)
UC Investigators/Title IX Training (Preferred)
Expert knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports; demonstrated thorough knowledge managing professionals who conduct investigations. (Required)
Advanced written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener. (Required)
Minimum of 5 years' experience managing and responding to EEOC and DFEH notices and requests for information. (Required)
Demonstrates advanced level of political and organizational acumen. Communicates professionally, diplomatically and clearly, both verbally and in writing, with all levels of the organization. (Required)
Must be able to function effectively and collaboratively as part of a team and on local and Systemwide committees. (Required)
Knowledge of and/or experience using the PPSM, the SVSH policy, Principles of Community, Guidance on Abusive Conduct and Bullying Behavior in the Workplace and related policies and local implementing procedures. (Required)
Expert knowledge of federal and state laws and regulations, case law and guidance related to discrimination and sexual harassment in the educational and employment setting. (Required)
Experience investigating sexual harassment or other equivalently sensitive in an empathetic and confidential manner; ability to supervise and mentor professional staff
who investigate sexual harassment. (Required)
Expert knowledge of the complexities of sexual harassment, including sexual violence, in the post-secondary setting. (Required)
Demonstrated skill, sensitivity and experience interacting with constituents who are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds in a culturally- competent manner. (Required)
Demonstrated understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques). (Required)
Common problems: Employees file appeals to OP when their complaints at the locations are not accepted for review. The incumbent will have to assess whether the appeal will be granted. In these cases they will have to work with the location to withdraw the original response.
Environment: Campus, medical center or other university setting and various external venues.
SALARY AND BENEFITS
Salary: The recommended hiring range is $150,000.00 to $170,000.00. commensurate with experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
This position can be hybrid or remote within the state of California.
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is October 27, 2022. The position will be open until filled.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.