The Director, HR Systems will oversee the strategic administration and production support and security of Workday HCM and USCâs learning management system. This role will lead a dynamic team focused on identifying and implementing opportunities for automation and technology optimization through system enhancements that reduce manual effort and streamline processes. The Director, HR Systems will work closely with HR leadership to ensure the HR organization operates proactively and strategically to address areas of opportunity within Workday and the LMS. This role will also collaborate with HR Partners and university leaders to deliver insightful, data-based recommendations that help better achieve departmental and university strategies. The Director, HR Systems will prioritize service excellence, integrity, agility and innovation in all responsibilities, ensuring USCâs ability to address areas of opportunity to better achieve its strategy. This role will help enable USCâs vision while championing USCâs culture and values.
The candidate for the position of Director, HR Systems must meet the following qualifications:
Bachelorâs degree in computer science, statistics, computer science, data science, industrial/organizational psychology, business administration, communications, or another related field.
Ten or more years of experience in one or more of the following fields: human resources, workforce planning/management, data science, cognitive engineering, or a related field.
Three or more yearsâ experience in Workday HCM.
Experience with Workday Financials touchpoints for HCM.
Experience in higher education
Four or more years of experience leading teams in a management or leadership role.
Proven success leading a team with demonstrated leadership values and coaching skills.
Demonstrated excellent relationship building skills.
Excellent presentation communication and collaboration capabilities and demonstrated high level writing ability.
Proven planning and organizational skills, effective time management abilities and a growth mindset.
Advanced knowledge of state and federal laws and regulations that influence HR policy.
Demonstrated excellence leveraging and managing a Human Resource Information Systems team (HRIS).
Experience working with a learning management system (LMS).
Advanced knowledge of using and interpreting data visualization tools (Workday People Analytics, Tableau, Periscope, or similar applications).
Proven ability to use data, analytics, and business knowledge to solve complex people-related business problems and create efficiencies.
Experience working with and interpreting data models and data architecture.
Demonstrated ability to understand SQL coding (or similar languages).
Ability to exercise discretion with confidential information.
Ability to anticipate customer needs and future and emerging technology trends, articulating a vision and strategy that motivates others to action.
Proven ability to interpret and apply pertinent policies, procedures, regulations, and requirements.
Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
The ideal candidate for the position of Director, HR Systems has the following qualifications:
Advanced degree in computer science, statistics, computer science, data science, industrial/organizational psychology, business administration, communications, or another related field.
Twelve or more years of experience in one or more of the following fields: human resources, workforce planning/management, data science, cognitive engineering, or a related field.
Six or more years of experience leading teams in a management or leadership role.
Developed collaborative leadership and management style with the ability to drive change while maintaining an equitable, consistent work environment.
Ability to interface with all levels of the organization, influence decision makers and set and manage expectations.
Experience collaborating with HR Partners or other HR leaders to enable a strategic and proactive HR organization or university organization.
Experience managing the application of HR data and workforce analytics, providing strategic support to drive organizational change university-wide.
Experience leveraging and using HR solution center performance data to inform process improvements.
Demonstrated excellence in developing compelling workforce stories and actionable insights through HR business intelligence and data visualization.
Experience with cloud data and data management solutions from providers including Amazon Web Services, Microsoft Azure, and Informatica Cloud Services.
Excellent organizational skills, able to set priorities and manage multiple projects.
Ability to present the business side of technical topics to non-technical audiences, and persuasively and effectively interact with various stakeholders and diverse individuals and groups.
The candidate for the position of Director, HR Systems will be responsible for:
Understanding and applying human resources system administration leading practices and data to contribute to immediate and larger, long-term goals for HR and across the university. Commanding a strong understanding of the strategic relationship between HR data and systems and core business functions. Combining HR data, workforce planning, and system administration expertise with an understanding of administrative and academic units and stakeholders to deliver strategic people solutions both within HR and across the university. Thinking strategically to define system architecture and functionality to achieve efficiencies while maintaining a structured HR data model that enables robust reporting and workforce analytics.
Acting as a strategic thought partner to HR and departmental leaders across the university by synthesizing strategy, forming business questions, and identifying processes that can be enhanced through the HR applications. Overseeing HCM and LMS production support including enhancement requests (initial discovery, level of effort, implementation), weekly/bi-annual release support, legal/compliance requirements, system issues/fixes and strong, collaborative partnership with key stakeholders (PMO, ITS, etc.). Effectively build and manage Workday proficiency of the Workday support team
Clearly defining various internal and external customer groups and existing or potential complex HRIS/workforce data needs. Leading the development of compelling workforce stories and actionable insights through HR business intelligence and data visualization. Communicating expectations of service excellence to the team by interweaving it into project details, measurements, and special training of the team. Interacting regularly with stakeholders to collect feedback and ascertain ways to continually improve services. Creating systems and business processes with stakeholders and customers in mind. Meeting targets in concert with deadlines. Providing coaching and mentorship to leaders to maintain a high performing team.
Effectively communicating and reporting out on complex, technical insights to both technical and non-technical stakeholders. Contributing to cross-functional coordination, architecture discussions, and prioritization planning in a highly collaborative environment.Â Effectively delivering critical information, gathering information, and communicating with others of different perspectives. Providing mentorship to team members on career growth and performance. Establishing and maintaining trusted relationships with customers, partners, and relevant departments to build strategies and enable data drive decision making that respond to the universityâs business vision, goals, and strategy.
Providing guidance to university stakeholders on how to better achieve strategic priorities or identify and address areas of opportunity using HR Systems. Leading research and implementation of new and emerging technologies, working with HR leaders to identify and implement opportunities for automation and technology optimization (e.g., RPA, bots, Virtual Agent) through system enhancements that reduce manual effort and streamline processes. Overseeing HCM and LMS security administration, data quality, auditing and systems/reporting data privacy. Acting as HR Systems representative on partnership committees (security administration, data privacy, information security, etc.).
Inviting managers to share observed issues and recommend solutions. Continuously upgrading knowledge, skills, and abilities needed to keep abreast of regulation or policy changes.
Thoughtfully reviewing reports and trends to ensure accuracy, as well as inform decisions and recommendations. Maintaining data governance in partnership with other stakeholders (i.e., Data Privacy) needed to ensure accurate HRIS data is protected and used to enable data-driven decision making across the university. Employing high ethical management standards to create an equitable workplace. Continuously developing objectivity and critical thinking skills to make sound judgments based on keen analysis, leading practices, and reliable data to inform decisions.
Championing the development of team members by helping them set and achieve goals for their career growth. Driving excellent customer service to the university through effective team member engagement. Integrating core values, integrity, and accountability throughout all organizational and HR practices. Developing trusting, credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality. Establishing a core set of values aligned with USC to be utilized when making decisions under political and social pressures. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
Aligning and connecting the daily operations of the HR Systems team to the strategic goals of HR and the university. Identifying near-term initiatives and goals to achieve long-term objectives. Analyzing current and anticipated conditions and limitations that may affect ability to achieve strategic mission. Demonstrating, through words, actions, and ideas, alignment to USCâs strategic plan and the HR organizationâs strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service.
Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer.
Minimum Education: Bachelor's degreeAddtional Education RequirementsCombined experience/education as substitute for minimum educationMinimum Experience: 8 yearsMinimum Skills: Bachelorâs degree in computer science, business administration, data science, or extensive equivalent experience. Eight years' experience in information technology, higher education, or other relevant industries, and three years' experience in a management or leadership role. Extensive experience with leading enterprise data warehouse technologies and ETL technologies. Experience with embedded reporting functions for Software-as-a-Service (SaaS) products (e.g., Workday). Proven track record in establishing strong customer relationships and delivering consumer-focused solutions within a large IT enterprise. Ability to anticipate customer needs and future and emerging technology trends, articulating a vision and strategy that motivates others to action. Proven ability to interpret and apply pertinent policies, procedures, regulations, and requirements.Preferred Education: Master's degreePreferred Experience: 10 yearsPreferred Skills: Masterâs degree in computer science, business administration, data science, or a related field. Ten yearsâ experience in information technology and/or higher education. Five yearsâ experience in a management or leadership role. Extensive experience with MySQL, Microsoft SQL, and Oracle databases, and with IBM Cognos and Tableau software. Experience with cloud data and data-management solutions from providers including Amazon Web Services, Microsoft Azure, and Informatica Cloud Services. Excellent organizational skills, able to set priorities and manage multiple projects. Exemplary communication and interpersonal skills, with the ability to present the business side of technical topics to non-technical audiences, and persuasively and effectively interact with various stakeholders and diverse individuals and groups.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.