Civil Service Tests and Assessment Manager ??? University Human Resources
CUNY City University of New York (System Level)
Location: New York, NY, 10176, USA
Internal Number: 24771
Civil Service Tests and Assessment Manager ??? University Human Resources
The University Human Resources Office (UHR) at The City University of New York (CUNY) oversees the development and administration of policies and standards that guide the University???s Human Resources functions supporting 25 colleges and schools across the five boroughs of New York City. The Civil Service Support Unit (CSS) within University HR oversees classified civil service employment and appointment processes, manages civil service exam development and administration, ensures compliance with CUNY, state and federal guidelines, and provides guidance on issues regarding classified staff and civil service rules and regulations. An experienced professional is sought for the Civil Service Tests and Assessment Manager position to administer the full-cycle examination program for classified civil service and managerial titles. They will ensure that tests and assessments comply with legal obligations, contractual agreements, job title specifications, and professional standards, plus align with University goals. Reporting to the University Director of Civil Service Support, the Civil Service Tests and Assessment Manager creates and administers valid and legally defensible job-related tests and evaluation strategies in a variety of types and formats for classified civil service title selection, retention, employee development, and performance management functions. The Civil Service Tests and Assessment Manager will also provide guidance and expertise in the design, analysis, and validation of tools and tests created and used in classified personnel assessment and selection; testify as an expert witness in legal proceedings involving civil service examinations;train HR staff and employees on civil service topics; and may supervise support staff.
In addition to the job summary above and CUNY Title Overview below, other core duties include, but are not limited to the following:
Construct various job specific tests, assessments and measurements for classified civil service titles, including written, multiple-choice, situational judgment, job knowledge, job simulation, constructed response, evaluation of training and experience, oral, performance based, or structured interviews.
Implement the annual civil service examination plan for specific classified and CUNY titles according to legal mandates, bargaining unit contracts, and University priorities, and coordinate information with the appropriate entities (unions, Civil Service Commission, DCAS, and the campuses); coordinate the logistics to administer civil service tests in schools, work sites and other appropriate locations.
Conduct various job analyses, evaluations, desk audits, and out of title grievance reviews to inform accurate testing and job classification determinations. Data collection methods include work observations, interviews, and questionnaires, as well as labor market benchmarking analyses for relevant background information.
Based on the job analyses, select the appropriate form and scope of examinations; determine the essential knowledge, skills and ability areas for the competitive or qualifying tests; and establish the minimum educational, experience, physical and other appropriate requirements.
Use appropriate statistical or other method to determine the difficulty and relative importance of tasks performed on the job, and the knowledge, skills and ability areas required for their performance.
Establish rating criteria and rating keys, and rate or supervise the rating of tests.
Review protests of rating keys and/or appeals of ratings received by candidates, and recommend dispositions.
Analyze special titles, job groups or populations and ensure that test items are free from statistical, racial, gender, cultural, or other bias.
Design, plan, and conduct a variety of statistical analysis and validation studies of existing civil service tests, measurements, and assessment programs and tools for their validity and reliability; implement improvements to testing and rating techniques; prepare statistical and other reports on test results with recommendations.
Lead personnel assessment and psychometric research projects for classified workforce selection and development initiatives; consult field experts to ensure that exam questions and answers are generally acceptable in the professional, technical or trade field.
NOTES: 1) Until further notice, this is a hybrid position, eligible to work remotely and on-site in the office.
2) Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.
Bachelor???s degree and six years of related experience required.
Six years of professional and technical experience with planning, constructing/developing, evaluating and validating large-scale job-related personnel competency assessment and selection tests used for civil service employment in New York State.
Knowledge of and experience with applying and interpreting New York State civil service law and New York City personnel rules and regulations.
Advanced degree in Industrial/Organizational Psychology, Psychometrics, or a closely related discipline.
Experience conducting job analyses, job audits, and competency modeling, including interviews, meetings, writing surveys, analyzing survey responses and developing test plans; writing objective test items, interview questions, rating forms, and assessment exercises.
Experience training HR staff and employees on civil service topics.
Detail-oriented and accurate with strong critical analysis, evaluation, and research skills.
Professional integrity to work discreetly on sensitive assignments and manage confidential information.
Customer-focused with strong interpersonal and cross-cultural communication and relationship-building skills to appreciate the value of others and work effectively and collaboratively with diverse internal and external stakeholders.
Dependable with effective organizational, time management and priority setting skills to manage multiple assignments and meet deadlines.
Computer proficiency using administrative systems and databases, plus Microsoft Office 365 programs, and remote/virtual meeting/conferencing and collaboration tools (MS Teams, Zoom, WebEx, Skype).
CUNY TITLE OVERVIEW
Manages University-wide human resources and shared services programs, policies, processes and related information systems, including project management and vendor management.
Manages the implementation, administration and communication of central Human Resources programs and services
Collaborates with agencies, vendors, University and campus management, and campus Human Resources partners to develop and implement programs and resolve questions/concerns
Provides interpretation and guidance to promote compliance with policies, contractual agreements, and regulations
Assesses program services, processes and systems; recommends and implements needed changes
Audits program data, resolving discrepancies to ensure accurate and timely corrections
Creates and/or conducts program training and creates related guides and communications
Prepares reports as needed by University departments, government agencies and vendors
Performs related duties as assigned.
Higher Education Associate
COMPENSATION AND BENEFITS
Salary is up to $91,658, commensurate with qualifications, experience and education.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.
The direct link to the job opening from external sources is:
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
About CUNY City University of New York (System Level)
The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.