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Reporting to the Vice President of Human Resources (VPHR), this position will be responsible for organizing and managing the project management function, service operations, system needs and human capital metrics for the Office of Hunan Resources (OHR). Partnering with the VPHR, this position will help define and drive an enhanced and customer-focused service operations strategy. This position will serve as the liaison between OHR and ITS on system issues and business processes. This generic job profile captures the typical major functions performed by incumbents in specific positions with this title. The specific duties and percentages of time may vary. However, most of the major job description functions should apply. Additionally, the minimum Education and Experience requirements are standardized across the University.

Job Responsibillities:

OHR Project Management: 30%

• Serves as the OHR project management leader by supporting the development and maintenance of project scope/objectives through requirements gathering, goal prioritization, planning, scheduling, identification of risks, contingency plans and enhanced controls.

• Lead OHR process improvement and change management initiatives to ensure effective adoption and understanding within OHR and across the campus to constituent groups.

• Identify and lead cross-functional/cross-campus special projects that impact OHR, campus contacts/partners and faculty/staff.

• Establish and maintain a project management organization and documentation protocol to be used for all projects including the establishment of a warehouse of all projects planned, in process, or completed.

• Provide regular reports and updates on all OHR projects to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to OHR leadership.

• Assist the VPHR in ensuring all projects have assigned priority, ownership, roles, and measurable outcomes, providing status reports on all projects and tasks.

OHR Service Operations: 25%

• Partners across OHR to understand current processes and the use of data and critical thinking to evaluate and recommend scalable service solutions.

• In partnership with the VPHR, create future state service operations strategy/vision for the delivery, management, and measurement of OHR services to all University groups.

• Design, gather, and measure customer service metrics that inform service operations effectiveness, identify areas for enhanced service support and training and provide a score card for service operations success.

• Develop and deploy best in class practices to gather feedback/input from all University constituencies and create reports to identify patterns, trends, or areas of focus.

• In partnership with the VPHR and OHR directors, define the operational methods for OHR services including the intake of questions, concerns, and complaints from employees and managers via email, phone, walk-in, and other – and methods for efficient, timely, and accurate response and resolution.

• Build strong relationships with University stakeholders to better understand their evolving needs and deliver solutions, satisfaction with services delivered, and process improvement opportunities.

OHR Service Measures: 15%                                                                     

• Lead the process of establishing detailed and actionable measures for constituent services as a partner to OHR directors and VPHR.

• Define the methods for the OHR units to capture the appropriate data for their service measures.

• Establish the office protocols for regular review of service measures and examination of improved effectiveness and efficiencies.

• Gather service data from across the OHR units regularly for a service dashboard to report internally and to university leadership.

System Needs and Integration: 15%

• Lead HR process reengineering projects and analyze new opportunities to proactively leverage Workday across OHR and within associated groups (BUSAC, HR/ Finance Liaisons) in an effort to improve business processes.

• Develop the communication pathways and collaborative engagement between OHR and ITS, Finance and Payroll on business processes and other system needs.

• Serve as the collection point for OHR system needs and interpret to ITS.

• Serve as the point of entry for ITS or Finance needs from OHR.

• Develop continuing knowledge of the Workday enterprise system to educate and advise OHR.

• Assist in assessing new modules, functionality, and the creation of functional testing protocols.

Human Capital Metrics: 10%  

• Collaborate under the direction of VPHR to develop a dashboard of human capital metrics.

• Advise and research data sources, new data collections, and best-in-class examples to populate the metrics.

• Partner with OHR directors to integrate OHR functional area data and provide an executive summary, trends in relation to external benchmarks, and highlight areas of concern.

Other Duties as Assigned: 5%

Job Requirements:

• Education: Bachelor's degree required in Business Management or equivalent. Master's degree preferred.

• Experience: 5-8 years

• Specific training in project management methodologies and implementation

• Process improvement (Six Sigma, etc) training preferred

• Significant knowledge of HCM enterprise systems, Workday strongly preferred.

• Additional Information

• Has responsibility for project management for an entire HR office

• Has responsibility for operational methodologies and service efficiencies/effectiveness for all OHR services

• Has responsibility for interpreting business processes, and system changes needed from all OHR functional areas to ITS

• Has responsibility for developing service measures for OHR services

• Handles responsibilities in significantly complex human resources and university environment. The position does not make unilateral decisions but is responsible to develop recommendations, solutions, and implementation plans for all of the above dimensions.

• The position will have the proxy of the VPHR, in general consultation with the VPHR, in dimensions that cut across the OHR units-service methods, measures, project management process, and discipline.

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.