Serve as a direct point of contact to employees and leaders in matters related to Human Resource information. Receive inquiries via an in-bound phone queue or electronic mail and be responsible for responding to these matters in a timely manner. Escalate any issues, as appropriate. Record all service interactions and resolutions on an information tracking database. Responsibilities Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions, or other HR-related activities. Utilize an in-bound phone queue or e-mail to receive inquiries, as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions
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