The HR Operations Analyst will be an important member of the HR Systems team and have daily exposure to HR data, applications and reporting tools. While working within HR and HR Systems the Operations Analyst will have exposure to many administrative departments and schools within the University. As for key responsibilities, the HR Operations Analyst position will:
Resolve or triage SAP, and related HR system, user incident tickets through Service Now. This will include resolution of system errors, org or employee/personnel data updates, user training or system usage advice, data requests and system security updates and resolution of employee UID/username issues.
Work with the HR Service Center to understand possible data and process issues and look for resolutions through available systems/applications/processes/reports available to HRIS.
Assist in University wide audits to ensure SAP org and personnel data quality.
Assist in quality assurance and user acceptance testing for cyclical system upgrades, enhancements and defect fixes.
Bachelor's degree in business, human resources, or related area and one to two years of demonstrated knowledge of general human resource practices or equivalent.
Demonstrated effective verbal and written communication skills.
One or more years experience in modern ERP systems.
Preferred Qualifications: Demonstrated proficiency with Microsoft Office including Word, Excel, Access, and Outlook. Human Resource experience in a higher education setting. One or more years of SAP experience in HCM modules.
Please note all newly hired staff and faculty, will need to be in compliance with Boston University's COVID-19 Vaccination and Booster Requirementwithin 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University's response to COVID-19, please visit the Back2BU site.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.