Career Center

We are hiring Global People Services Representative and it is a great opportunity for somebody who wants to gain more experience on the HR operations side from a global perspective!

Overview:

Global People Services Representative is a primary point of contact for employees and managers to answer general P&T questions. This role also provides support, through our regionalized Global People Services model, to Business Partners and Centers of Expertise (COE) through a variety of standardized and operational processes, to provide a shared administrative support resource from a centralized services perspective

Role Priorities:

• Responsible for workforce administration for assigned regional geography, including:
  • Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, market adjustments, promotions, country transfers, contract updates, changes to terms and conditions, etc.
  • Performing P&T transactions in P&T systems, SuccessFactors, for employees in all locations
  • Facilitating the on-boarding of new employees covering high-level overview of corporate history and information, Benefits, Diversity and Respect training
  • Maintaining employee documentation as required, such as personnel files, social security files, state reports, confirmation of employment eligibility, medical files, etc.
  • Supporting employee and manager inquiries and processing requests following the required guidelines
  • Educating employees and managers of services available to them and encouraging self-service tools such as myGPS and other systems
  • Adheres to metrics and SLAs where applicable
• Review and identify incorrect data received through P&T actions and work with submitter to resolve
• Administer the benefit programs and/or retirement plans for assigned geography as appropriate (benefit analytics, benefit provider selection process, benefit day-to-day administration, liaison with benefit vendors and consultant, recommending changes to programs, etc.)
• Ensure local policy, benefits, and any P&T related information is kept up to date on employee portal/P&T website
• Document and respond to incoming P&T queries within identified service level agreements via myGPS tool, emails, walk-ins, or calls
• Escalate/triage issues or queries to Business Partners and/or COEs as needed
• Gather and provide input to COEs for P&T programs and initiatives
• Assist global mobility with international transfers including; reviewing transfer agreements, completing documents to secure work permits
• Participate in enterprise-wide projects such as P&T system upgrades or implementation of new P&T technology, including testing and training, as needed
• Integrate efficiently with team members in the functional area(s), seeking input/assistance as needed
• Collaborate effectively with team members in order to execute tasks and fulfill key deliverables within Global People Services function in order to develop credibility, supporting and backing up Global People Services peers as needed
• Compliance processing (such as internal audit requests, I-9, etc.)
• Participate in ad-hoc projects as and when required

• Associate's degree in Business Administration, Human Resources, or related field (Bachelor's degree preferred)
• 1-3 years of related experience preferably in Human Resources (knowledge in benefits administration) or within a service delivery environment; advanced levels require 4-5+ years of experience
• Technical proficiency in Microsoft Office Suite - Outlook, Word, Excel, PowerPoint and TEAMs
• Data entry experience

• Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence - over the phone, through e-mail, or in all other interactions
• Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations
• Build strong customer focus, delivering solutions with our employees in mind
• Ability to work independently and function well in a team and matrix structure
• Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the People & Transformation function
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
• Treat highly confidential information with utmost integrity

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