The Human Resources Benefit Support Specialist is responsible for assisting with a broad range of benefit functions, as assigned. The position will specifically be responsible for the coordination of leaves of absence including communication, notification, processing and monitoring.
Associates degree in business or related field.
Required Work Experience:
Recent Human Resources or Benefit (not claims processing) office experience. Work experience in an office environment that is fast paced and with a high volume of transactions. Work experience assisting employees on a daily basis. Demonstrated computer data entry and knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
Required Licenses and Certifications:
Additional Education/Experiences to be Considered:
Preferred: Experience processing leaves of absences. Knowledge of federal/local regulations Knowledge or experience in higher education or a union environment.
*Answer a wide variety of benefits related questions and work to resolve employee concerns efficiently and accurately. *Answer employees' questions and facilitate employee enrollment in benefits and group insurance programs. *Explain and interpret insurance program option for employees and dependents. *Verify benefit information submitted by employees. *Input benefit information in the HRIS system and vendor systems. *Review and process new, updated, and termed employee information in a variety of systems. *Prepare various reports as needed. *Work with supervision to coordinate all leave programs, including timely communication to employees and supervisors, tracking, paid leave time available, payroll review, etc. *Under the direction of the supervisor perform audits to compare employee elections to billing invoices, employee deductions, etc. to help ensure proper deductions are being taken. *Perform recordkeeping functions related to employee benefits and maintain accurate benefit files. *Responsible for adherence to and knowledge of federal, state, and local regulations related to benefit issues. *Responsible for maintaining the confidentiality of employee information. *Work cooperatively with a variety of employees, vendors, and departments to resolve employee benefit related issues. *Provide excellent customer service; assist others to resolve problems. *Support the maintenance, reconciliation, and audits of HR data. *Perform other related duties and functions as assigned. *Carry out responsibilities in accordance with University policies, procedures, and applicable laws. *Responsible for maintaining confidentiality of all University and employee information. *Consistently demonstrate high standards of responsibility with integrity by supporting FSU mission, vision, and core values. *Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members. *Any other duties assigned within the position classification area.
*Assist as needed in the office. *Ensure benefit documents are current, up to date and available to employees. *Assist with the maintenance of the benefit website. *Participate in the open enrollment process.
Skills and Abilities:
Strong working knowledge of HR systems. Communicate effectively and professionally, both orally and in writing, in a timely manner. Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work cooperatively with the HR team and Ferris employees, vendors, and departments. Ability to work under pressure with a high tolerance for interruptions while maintaining a high level of accuracy. Ability to learn and understand the complexities of bargaining unit contracts. Demonstrated commitment, experience and understanding for diversity, equity, and inclusion.
Special Instructions to Applicants:
Initial Application Review Date:
Open Until Position is Filled?:
Posting Close Date:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Ferris State University prepares students for successful careers, responsible citizenship, and lifelong learning. Through its many partnerships and its career-oriented, broad-based education, Ferris serves our rapidly changing global economy and society.