UW Medicine provides outstanding care to patients from around the globe, educates the next generation of physicians and scientists, and supports one of the world’s largest and most comprehensive medical research programs. UW Medicine’s four hospitals – Harborview Medical Center, Northwest Hospital & Medical Center, University of Washington Medical Center and Valley Medical Center – admit more than 63,000 patients each year. UW Medicine provides outpatient care for more than 1.3 million patients each year at its 12 UW Neighborhood Clinics and its many other primary and specialty care clinics.
The Human Resources department's mission is to support UW faculty and staff in successfully meeting the goals of UW Medicine by providing high quality and responsive human resources support. The department's vision is to create a premier Human Resources organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission.
UW Medicine Human Resources has an outstanding full time opportunity for a Human Resources (HR) Analyst.
This role will operate as a member of a team dedicated to reviewing, approving and executing Tier 2 HCM functions, serving as the escalated point of contact for resolution of customer HCM inquiries, as well as serving as the first point of contact for transactional support for Department Administrators within distributed Units of the University and process a limited scope of centralized HCM system transactions.
Serve as HCM Service Partner to Assigned Client Organizations/Departments
Acting as the primary point of contact for HCM administrative issues and inquiries, provide advanced consultative expertise to support the University’s faculty, staff and working students by resolving complex HR and Payroll inquiries and by processing a defined scope of centralized Human Capital Management (HCM) system transactions
Ensure completion of assigned ISC transactions in accordance with established standards
Consult with assigned areas on proposed organizational structure changes; verify, approve and execute changes to organizational structure as reflected in Workday
Serve as HCM Data Gatekeeper. As the primary gatekeeper for HCM data associated with his or her assigned units, the HCM Service Partner will review/approve a variety of HCM transactions, analyze audit reports and take proactive measures as required to minimize lapses in data integrity. This includes consulting with administrative units on security roles, delegation requests, and general access
Provide HCM Subject Matter Expertise
Develop extensive insight across HCM processes (both within and external to Workday HCM) and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of the WMS team.
Identify process improvement opportunities to deliver enhanced customer services to the organization. Identify and develop relevant content for organization-specific training and development that may be added to the working repository of knowledge content
Coordinate with ISC Tier 2 staff and with external Central Business Unit experts to address escalated inquiries
Apply HCM subject matter expertise to support Workday HCM testing activities
Act as expert within the WMS team on FLSA in order to accurately consult on issues of primary job for staff/students holding multiple appointments
Act as expert on service dates to consult with staff/student/administrators on the impact of service dates
Have proficient knowledge of policy, procedure, and Workday fundamentals to complete routine audits of the system, to include monitoring for duplicate records
Address General Customer Inquiries
Contribute to an outstanding customer-service environment, including strong collaboration with key stakeholders
Apply tact and diplomacy when dealing with customers
Develop constructive alignments with designated areas of the organization in the interest of delivering high quality services
Monitor any inquiries from team inbox and utilize ServiceNow to facilitate management of inquiries/issues in accordance with established protocols
Provide inquiry support, balancing conflicting priorities and timelines resolve ambiguities using applied cross-domain knowledge
Other Duties as Assigned
Support periodic Workday update processes, including HCM testing activities
Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
Support WMS training activities, including development and verification of relevant content
Serve as backup for HCM transactions entered by the HR Consultant Assistant 2.
Bachelor’s degree and minimum of two to three years of applicable experience
Experience working in the HR, Benefits and/or Payroll domains
Working experience processing transactions in HCM systems
Experience collaborating with department transactional initiators and understanding the political landscape amongst distributed organizations
Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
Experience supporting system testing and/or data validation activities
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
CONDITIONS OF EMPLOYMENT:
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.