Career Center

You.

You bring your body, mind, heart and spirit to your work as a Remote Human Resources Service Representative.

You know how to move fast. You know how to stay organized. You know how to have fun.

Youâ™re equally comfortable with technology, call center operations, and your human resources knowledge.

Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.

Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.

Weâ™re proud of what we know, which includes how much there is to learn.

Your day.

As an Remote HR Service Rep you need to know how to:

• Provide associates assistance with disability, health and life benefits, paid time off and other benefits related questions. Assist staff on HR Payroll System and Time and Attendance System. Assist managers and employees on personnel procedures.


• Be responsible for responding to SCL Health associatesâ™ questions and inquiries about employee benefit programs, Human Resourcesâ™ policies and payroll while working in a customer service, metric-driven call center environment. Deliver accurate information in a positive, professional, courteous and efficient manner.


• Prepare accurate and appropriate documentation and process necessary paperwork.


• Be familiar with standard concepts, practices, and procedures within the department. Ensure the consistent application of organization policies.


• Apply experience and knowledge of policies, procedures and benefits and demonstrates the ability to exercise good judgment in the application of this knowledge while problem solving with associates on the telephone or via email. Follow and adhere to operational metrics and procedures to ensure efficient handling of phone, email and fax requests.


• Manage the tasks necessary to accomplish the organizationsâ™ Human Resources, benefit and payroll processing objectives, including relationships with internal and external vendors.


• Coordinate with site and processing teams to ensure accurate processing of timekeeping, incomes and deductions, benefits, status changes, reviews, salary changes, terminations, etc.


• Coordinate with teams regarding âœopen enrollmentâ, performance management, market adjustments, compression adjustments, etc.


• Assist on various aspects of benefit administration at New Employee Welcome and Open Enrollment sessions.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School Diploma or equivalent, required.                                      


• Associates Degree or higher, preferred. Degree in human resources, business, or a related field. Equivalent related work experience may be considered in lieu of a degree.


• Minimum of one (1) year of work experience in a similar environment, required.


• Minimum of two (2) years of work experience in a high volume office with experience in Human Resources, benefits and/or payroll, required.


• Experience working in a customer service call center and metric-driven environment, preferred.


• Professional in Human Resources (PHR) certification, preferred.

Your next move.

Now that you know more about being an a Remote HR Service Rep on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.