PHRca: Professional in Human Resources - California
SPHR: Senior Professional in Human Resources
The Physician Services Specialist positions work in collaboration with multiple stakeholders to facilitate a high-touch, white-glove physician/provider experience across Medical Groups and IPA. In a corporate work-environment, the Specialists exude positivity, focus, problem-solving skills, and resilience to exceed the expectations of internal and external physician/providers, customers and colleagues. Physician Services Specialists respond to all physician/provider inquiries delivering top-caliber concierge service through multiple communication channels. This role is central to ensure a uniquely Hoag experience and a physician/provider experience that is unparalleled in healthcare. Physician Services Specialists maintain a continual learning mindset empowered to self-correct and influence process improvement, technology improvement, and our physician/provider experience.
Physician Services Specialist
In additional the Physician Services Specialist position oversees the administration of various HR and operational functions as appropriate, including recruitment support, benefits administration, leaves of absence, workers’ compensation, etc. and works with other departments, customers and vendors to manage these functions. The specialist also strives to develop specialized expertise in a specific domain (employee relations, benefits administration, leaves of absence, physician performance measures, etc.). The specialist will provide support for provider growth, which may include remote and onsite training and development activities.
Sr. Physician Services Specialist
In addition to the Physician Services Specialist requirements, the Sr. Physician Services Specialist is a mentor on the team that leads aspects of internal training functions, is a subject matter expert in a variety of knowledge sets, and efficiently manages service recovery functions, is a life-long learner, and is a champion change agent for physician/provider experience and process improvement activities.
Directly supports the strategic, employment, and organizational needs of physicians/providers across Hoag Clinic.
Provides physicians/providers with guidance and interpretation of policies and programs.
Coordinates medical group open enrollment, administers benefits and enrollment and acts as a liaison with benefits broker and insurance companies to ensure proper benefit offerings and compliance.
Advocates physicians’ interests and perspectives by listening and identifying key issues, facilitate communication to ensure all views are represented.
Ensures accuracy of physician/provider credentialing, benefits, licensure, and medical malpractice profiles.
Reviews and processes Leaves of Absence requests and Workers’ Compensation claims; works with medical group or appropriate leadership regarding accommodation requests.
Responds appropriately to physician/provider inquires and training needs. Ability to troubleshoot and problem solve independently.
Collaborates and coordinates with Physician Services operations team to ensure smooth onboarding and operations for physicians throughout their employment or relationship with Hoag Clinic; meets with physicians to educate them on benefits, retirement, policies and other benefits and functions.
Establishes relationships with Hoag Physician Partner (HPP) physicians that enables the facilitation of issue remediation and directs operational improvement for MSO services as well as identifies and facilitates in the deployment of new service offerings
Partners with Member Services team to ensure standardization, expertise, and high concierge service and as needed address inbound physician calls, email and chat messages
Provides account management services of Hoag-sponsored third party entities that provide practice management support (billing, IT, HR, etc.)
Ensures adherence to daily operations and physician/provider relations
Performs other duties and projects as assigned
Position may require travel between various Hoag locations and its affiliates. Position may require participating in meetings or events outside of normal business hours including occasional evenings and/or weekends.
Education, Training and Experience
Physician Services Specialist - Associate’s Degree in Business, Healthcare Administration, Human Resources, or related field, or equivalent work experience. A minimum of 2 years experience in Human Resources.
Sr. Physician Services Specialist - Bachelor’s Degree in Business or Healthcare Administration, Human Resources, Organizational Development or related field, or equivalent work experience. A minimum of 5 years of experience in Human Resources; Experience managing complex and cross functional initiatives, processes, or projects.
Skills or Other Qualifications
Physician Services Specialist
Passionate, excited and exudes positivity; a strong desire to simply and innovate healthcare
Experience in providing top-notch, white-glove customer service
Excellent organizational skills, including the ability to multi-task, handle several projects.
Superior verbal and written communication skills, including ability to communicate effectively across all levels of the organization.
Ability to maintain composure and compassion while addressing a high volume of competing tasks
Comfortable with ambiguity and open to collaborative environments
Strong moral compass and commitment to Hoag’s values
Motivated to learn, continually improve and operate to ones’ fullest potential
Sr. Physician Services Specialist
Experience managing broad human resources related issues
Simultaneously, prioritize competing efforts and delegate duties
Skills to multi-task and manage competing priorities can triage appropriately and can apply critical thinking to solve problems
Tech savvy and possess a capability to quickly learn new applications
Demonstrated ability to facilitate meetings and deliver presentations
Proven project management skills
Experienced with ADP, Paylocity, Workday payroll systems
Hoag is a nonprofit, regional health care delivery network in Orange County, California, that treats more than 30,000 inpatients and 480,000 outpatients annually. Hoag consists of two acute-care hospitals – Hoag Hospital Newport Beach, which opened in 1952, and Hoag Hospital Irvine, which opened in 2010 – in addition to nine health centers and 14 urgent care centers. Hoag has invested $261 million in programs and services to support the underserved community within the past five years, including areas like mental health, homelessness, transportation for seniors, education, and support for single mothers. Hoag is a designated Magnet® hospital by the American Nurses Credentialing Center (ANCC). Hoag offers a comprehensive blend of health care services that includes five institutes providing specialized services in the following areas: cancer, heart and vascular, neurosciences, women’s health, and orthopedics through Hoag’s affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and four ambulatory surgical centers. In the 2021 - 2022 U.S. News & World Report Best Hospitals Rankings, Hoag is the highest ranked hospital in Orange County and the only OC hospital r...anked in the Top 10 in California. For an unprecedented 23 years, residents of Orange County have chosen Hoag as one of the county’s best hospitals in a local newspaper survey. Visit www.hoag.org for more information.