Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Our location in Lake Bluff, IL currently has an opportunity for an HR Excellence Insights Specialist.
This role works in the reporting, administration, and quality check of Key Performance Indicators, Operational Metrics and Customer Satisfaction data for the HR Service Center and GHRS overall, supporting in the delivery of accurate and timely reports and insights.
KEY JOB RESPONSIBILITIES:
Administers, monitors and analyzes KPIs, Operational Metrics and Customer Satisfaction for the Global HR Service Center and the broader GHRS organization ensuring timely deliverables and data integrity
Creates more efficient ways to uncover insights and provide actionable recommendations for an optimal operation of the GHRS organization, including the analysis and interpretation of operational and customer data and the identification of potential risks and areas of opportunity
Uses independent judgment and expertise to explore new ways to analyze complex data, identify relevant trends and patterns, and uncover areas for improvement and efficiency gains
Continuously reviews the current ways KPIs, Operational Metrics, and reports are handled to make sure they meet quality standards
Collaborates in the development of reporting tools, dashboards, and scorecards to support critical business decisions and the continuous monitoring of the operation
Reviews and maintains reporting processes to ensure data integrity and operation efficiency
Collaborates with other team members and cross-functional areas to meet information and data needs
Bachelor's degree required. Major in Business, Market Research, Statistics, or Data Analytics preferred.
2+ years of experience working in the following environments:
Data analytics, KPI measurement, customer insights, or quantitative market research
Excellent analytical and numerical skills and attention to detail
Very strong proficiency in Microsoft Excel. Power BI knowledge preferred
Strong written and verbal communication, presentation and professional speaking skills
Experience with Zendesk and Workday strongly preferred
Experience or exposure to service center, call center or customer service environments
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.