Business Strategy Manager (Human Resources Management) - Contact Centre
Responsibilities Coordinate the staffing and development of contact centre, and formulate strategies and plans for successor grooming Review and refine the HR-related plans and strategies, e.g. budgeting and forecasting, manpower planning, headcount control and contact centre related HR policy review Assist in analyzing HR-related statistics and information, providing reports to management Assist in collecting and sorting of HR-related indicators and progress Participate in analysis and strategy formulation of HR-related project within contact centre according to the needs of business development Support various operation functions among different units when needed, e.g. information collection, writing reports, d
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