Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Essential Job Functions/Core Job Responsibilities
Problem Solving / Issue Ownership: Responsibility for managing priorities; initiating process improvements; accountable for project outcome and deliverables
Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
Operational Excellence: Program administrator with initiative and proactiveness to move beyond selected channels and selected scope of work with a degree of greater specialization; Works primarily with peers in own function of HR Services; Failure to achieve results can normally be overcome without serious impacts to employees or programs.
Collaboration: Shares workload across a global network of service centers and GHRS peers in a matrixed structure
Adherence to Compliance: Follow program processes and protocols per established guidelines; raises red flags.
Position Accountability / Scope
Report to the Manager, Program Administration or Supervisor, Program Administration
This roles coordinates: At the local level: Regularly with teams from the Service Center, PA and DI. At a Regional Level: With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance. At the Global Level: With SC peers and with GHRS colleagues and HR community in general.
Associate's degree, or 2 years of relevant work experience without a college degree.
Relevant work experience in a shared service center or contact center
Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary.
Expert knowledge in HR service technology tools such as Avaya, Salesforce, Zendesk and Workday a plus.
Human Resources, Customer Services and Project Management experience a plus.
Competencies Needed: Problem Solving, Analytical thinking, Process Improvement, Collaboration, Communications at all levels, Self-Directed, Resourceful, Cultural Awareness, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.