This is a temporary, non-licensed professional position to assist with contact tracing and provide support to fight against COVID-19. The position is responsible for contacting employees for COVID-19 related concerns. This may include COVID-positive individuals, exposure, testing assistance, travel, and providing health education and guidance to interrupt ongoing disease transmission. Dialogue with employees will be guided by federal, state, local, and University protocols to obtain any symptom history and other relevant health information, provide instructions specific to the situation, such as, referrals to testing, clinical services, and other essential support services.
This position will require prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations will be conducted simultaneously. The position is required to follow all policies and procedures provided by federal, state, and local agency departments regarding confidentiality and data security for the handling of sensitive employee information and protected health information.
Essential Duties & Responsibilities
Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with employees of varied backgrounds.
Initiate prompt communication with employees related to COVID-19, through text, phone calls, email, and other communication platforms as necessary. Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the employee.
Provide approved information and guidance on quarantine procedures. Assess employee’s ability to safely and effectively self-isolate or quarantine at home.
Keep supervisor updated on the status of return.
Work with Facilities on any sanitizing for COVID positives’ area/department.
Provide information on medical leave, if applicable.
Provide dashboard data weekly as well as upon request.
Utilize a computer and cell phone with appropriate access to required applications, databases, and web-based platforms daily.
Document pertinent information in COVID-19 contact tracing forms and conduct data entry in appropriate systems while adhering to protocols for completeness, timeliness, and frequency.
Attend COVID-19 Response Team meeting every other week; COVID Contact Tracing team meeting every week.
Collaborate and coordinate with the Student COVID-Care Coordinator to effectively communicate and streamline processes related to COVID-19 and vaccination clinics.
Inform supervisor when attempts to communicate with an employee are unsuccessful.
Elevate complex situations to the supervisor for further guidance.
Follow all CDC guidelines and regulations.
Vaccine Requirement-Related Duties
Track all data related to the vaccine requirement for all employees.
Track all data related to exemption requests, review related to specific criteria, advise of approval/denial, communicate next steps. Create and/or retrieve reports.
Act as a direct contact for all vaccine-related inquiries and communications.
Serve as a backup to Student Affairs on COVID-related matters.
Perform other duties as assigned.
Two years of experience with health education, community outreach, linkage to care, social services, or public health services
Health or healthcare-related degree preferred.
Higher education experience a plus.
Have advanced knowledge of PPE, HIPAA, and patient confidentiality, Project Management, Human Resources, or Healthcare Management experience a plus.
Knowledge, Skills, and Abilities
Have completed a best-practices type of contact tracing course, such as the Johns Hopkins course.
Hold an understanding of HIPAA regulations and keeping data safe.
Ability/willingness to navigate local public health and higher education regulatory requirements.
Ability to exhibit a professional, positive attitude and work ethic.
Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
Experience conducting telephone-based or in-person interviews.
Ability to show empathy to distressed individuals.
Excellent organizational and communication skills.
Critical thinking and sound judgment are required.
Ability to handle confidential information with discretion and professionalism.
Data entry, collection and analysis experience.
Knowledge of MS Office products, specifically Forms, Lists, and SharePoint.
Ability to explain complex information to the public in a clear, concise and accessible manner.
Ability to manage multiple tasks with frequent interruptions.
Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).
Regular exposure to favorable conditions such as those found in a normal office.
PC, notebook/laptop with Windows 10 or newer.
Must have a quiet, dedicated workspace free from distraction and noise.
User-provided home high-speed network connection.
Commensurate with Experience
Monday through Friday 8:30 a.m.-5:00 p.m. with some evenings and weekends. Hours may vary dependent upon workload.
The University of Detroit Mercy has one goal - to help our students realize their dreams and ambitions. We fulfill that goal by offering challenging academic programs taught by talented, committed professors and supplemented by hands-on research, co-op, and internship opportunities.