Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
Identifies and implements process improvement projects to enhance customer experience.
Handles escalated requests and provides a proper solution by analyzing arating the "people" from the "problem" by getting the problem, the impact on the customer and advising on any appropriate actions.
Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) (SPOs), customer service best practices and can share data's insights with the team
Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions
Accurately enters data into appropriate HR systems and tools
Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality
Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership
Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
Identify opportunities to extend best practices to the rest of the HRSC team.
Provide general advice and guidance on HR policies and procedures to new or existent employees and managers.
Educate employees and managers on HR resources available to them and encourage the use self-service tools
Maintain employee documentation (personnel file creation, retention, and deletion)
Performs specific Local Procedures as Benefits Enrollment, Audits (if region requires).
Provides consultation on integrating new acquisitions into our standard HR practices and systems.
Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.
Bachelor's degree in Business Administration, Human Resources or related field.
Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
Experience handling highly confidential and sensitive information.
Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally
Experience with HRIS systems.
Proficiency Microsoft Office suite.
Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
Workday Human Capital Management experience
Ability to work with complex processes and systems
Adapting to ambiguous situations
Ability to work with customer under stress or with complex situations
Previous experience working in a HR Shared Services and an Outsourced Delivery model.
Analytical mindset, with capacity to understand customer need to propose viable solutions
Skills, Knowledge, Experience and Education
Proficiency in written and spoken English
ERP knowledge (Workday, SAP)
Able to train new hires
Good process/project management knowledge
Ability to holistically think about processes and programs; anticipate impact of changes to end users
Demonstrated ability to complete tasks on schedule and to the specified requirements
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive.
From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers.
Join a team of more than 23,000 global employees in 100+ countries as we work together to expand human possibility.