The HR Operations Specialist is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.Key Activities & Accountabilities Provide accurate, consistent and timely responses via telephone, Teams and HR case management system.Ensure that every query is entered into the case management system & maintain customer contact until the case has been resolved
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