HR SERVICE CENTER REPRESENTATIVE,HR Human Resources,Service Center
Location: BOSTON, Massachusetts
Internal Number: 4405
A member of a team of highly skilled HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves, employment verification, unemployment, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
Provides timely, accurate, and responsive services to faculty and staff. Responsible for HR Operational processes including onboarding, benefits enrollment and administration, leaves, employment verification, unemployment, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.
Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service. Adheres to Service Level Agreements. Resolves cases with a high level of customer-focus. Coordinates the resolution of cases that require escalation or involvement from other administrative professionals. Responsible for the staff/faculty on-boarding and off-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation.
Responsible for the enrollment and administration of all employee benefit and leave programs, including retirement, health & welfare, sick and vacation, disability, AD&D, tuition remission benefits, etc. Ensures that all inquiries and concerns are resolved quickly, equitably and courteously by the HR Service Center team.
Conducts weekly and monthly audits of benefit payroll deductions
Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
Responsible for the administration of all leave administration, in partnership with Matrix Client Services, Occupational Health, the EEO office, Workers Compensation and other University offices. Ensures compliance with all relevant state and federal regulations.
Manages other duties and tasks as assigned. Travel between the Charles River and Medical Center campuses will be required.
Minimum of 2 years of HR experience or other relevant customer service experience.
Experience working in a SAP (or similarly complex) HRIS environment preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.