??? Providing analysis of Service Line metrics and results, identification of gaps and provision of recommendations to process owners and Stakeholders
??? Ensuring effective resolution of customer requests within agreed timeliness
??? Ensuring each member of the HR Operation Americas team has a development plan in place
??? Providing subject matter expertise to HR project initiatives representing the Americas region
??? Providing coaching and support to HR Operations Americas team to ensure the maintenance and development of the teams??? skills and capabilities
??? Investigating and raising Risk Events, deliver remediation action plans and implementation, to ensure that root causes of issues are fully addressed
What we???re looking for:
??? Customer Service experience ??? ability to handle caller queries and explain complex queries clearly
??? Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation
??? Ability to multi-task under pressure whilst maintaining high quality delivery
??? Proven experience leading HR operations processes
Skills that will help you in the role:
??? Project Management and/ or process improvement qualifications
??? Professional HR and/ or Operations qualifications
??? Advanced user of Microsoft Office, Siebel and SAP/HR
??? Direct/indirect team leadership skills
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.
We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment.?? Based just off the A45 it is easily accessible by both car and bus routes.