At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This Human Resources Specialist will be responsible for:
As the first point of contact for manager inquiries, responding to questions on HR related policy, programs and processes
Guiding managers and employees in a variety of subjects such as self-service transactions, HR policy clarification and HR programs. Providing solutions to problems and issues through the integration of HR specialties, regulatory compliance, and policies and procedures
Determining the appropriate course of action to bring issues and cases to resolution. Ensuring all documentation and information is complete, secure and compliant. Reviewing issue and cases with HR Generalist or Supervisor, seeking advice and counsel where specialty/more advanced expertise is required
Managing position control and error correction for MSS transactions. Communicating with managers to troubleshoot any items that may be delayed. Coaching and educating managers on the accurate processing of employee record changes
Distributing exit surveys, manager reports and other group communications
Maintaining strong collaboration with other areas of Human Resources and Hospital departments. Ensuring that responses to and from such groups are relayed in a timely and accurate fashion
Identifying and communicating ways by which HR support systems may be improved. Using practical knowledge to highlights areas which cause the greatest difficulty for Hospital managers and employees and suggesting alternative methods and system enhancements to resolve problems while still maintaining the necessary compliance components
Supporting overflow inquiries from employees related to benefits, policies and programs
Training and supporting Employee Service Specialists. Assisting with complex benefit inquiries or system issues
To qualify, you must have:
Minimum of three years of experience in human resources or four years of progressive client service work within a complex corporate environment. HR experience preferred
A bachelors degree is required
PHR/SPHR certification preferred
Experience with HRMS/HRIS, PeopleSoft experience preferred
Demonstrated ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Accuracy required with speed of processing data, strong technical aptitude, attention to detail and ability to multi-task
Requires the highest level of customer service and quality in all interactions and transactions
Bilingual communication (verbal and written) skills a plus
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.