Provides audit and input of assigned staff and fellow/trainee appointment data, functioning as a primary source of information for their departments regarding appointment and payroll policies and procedures.
This role is the primary source of information for faculty, staff, trainees and department representatives regarding HR and payroll policies and procedures. This position will provide customer service to the organization by responding to phone, email or workflow inquiries. This role is responsible for processing a high volume of deadline driven HR and payroll transactions in a complex fast-paced environment. Duties also include reporting, auditing, decision-making and problem solving. May participate on HR/payroll projects/project teams.
Primary Duties and Responsibilities
Provides customer service by responding to inquiries via email, phone or workflow/business process. Logs issues in tracking system/database as required. Develops strong relationships and collaborates with other teams such as payroll, benefits, employee relations, department leaders, leaves of absence team. Utilizes resources to ensure that a complete and accurate response is provided. Directs internal customers to additional resources, including documented information, reference materials and self-service tools. Collects and maintains accurate data in HR/payroll system. Enters and audits monthly and biweekly payroll documents for accuracy and timeliness.
Monitors work flow of departmental payrolls and HR transactions such as hires, terminations and promotions and works with department representatives in correcting or resolving pay or HR transaction issues. Identifies and escalates issues. Monitors reports including minimum wage, living wage and exempt employee's salary and works with departments to resolve any issues.
Acts as expert resource and a liaison between Payroll and departments regarding policies and procedures. Provides appropriate support and timely follow up. Demonstrates an understanding of university structure and related policies.
Reviews transactions to ensure consistency with compensation policy.
Handles special projects as assigned. These may include among other topics - auditing payroll and I-9 practices, timesheets and FLSA compliance, adherence to salary range rates and starting salaries, assisting departments with staff salary planning. Conducts simple analysis and resolves issues.
Ensures receipt of I-9 documentation for new employees in accordance with federal law.
Coordinates with OISS to ensure visa requirements are met for foreign nationals prior to approving transactions.
Perform other duties as assigned.
Bachelor's degree and one to three years of HR services/payroll experience.
Prior experience in a large complex environment.
Previous experience in a customer service environment.
Previous HR/payroll experience.
Knowledge of HR systems - Workday and/or payroll software.
Excellent interpersonal skills, written and verbal.
Self-motivated with a high degree of reliability, accuracy and productivity.
Ability to manage deadlines with attention to detail.
Positive outlook and willing to accept feedback.
Ability to handle confidential information.
Strong communication and organizational skills.
Verbal and alpha numeric ability.
Ability to work independently and use discretionary judgment.
Ability to handle confidential information and materials.
High school diploma or equivalent high school certification.
Three to five years of experience in payroll and appointments.
$21.60 - $33.45 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âœQuick Applyâ options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âœQuick Applyâ page by clicking âœNextâ at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.