Reporting directly to the President & CEO, the Chief Human Resource Officer (CHRO) is responsible for ensuring that DCAC has the people and related processes, and systems in place to advance the agency’s mission to improve the lives of abused children and provide national leadership in the child abuse field. The CHRO is responsible for developing and executing human resource strategy, specifically in culture, JDEI initiatives, succession planning, talent management, change management, organizational and performance management, training and development, and compensation. The CHRO will also oversee the agency’s daily administrative support operations, ensuring consistent implementation and compliance of established policies and procedures. The CHRO will partner with senior leadership to develop a cultural strategy that fosters a work environment aligned with DCAC’s core values, strategic plan, and overall mission of the organization.
Essential Duties and Responsibilities
People and Culture Management
? Responsible for the overall assessment of DCAC’s organizational culture and development, including development of strategies that foster high performance, teamwork, and desired retention rates. ? Develop, implement, and oversee the agency’s JDEI strategy . ? Lead talent management and strategy-focused planning activities for the agency, including workforce planning, organizational design, talent/succession planning, and change management. ? Partner with agency leaders to identify employee and leadership development needs, performance improvement, and organizational effectiveness interventions. Provide counsel and development coaching to leaders and develop and execute strategies to address opportunities. ? Organize monthly leadership development meetings and manage content delivery both independently and with external consultants. ? Oversee the strategic planning process in coordination with the CEO, senior leadership, and the Board. ? Facilitate tracking, analysis, and reports on people strategic plan deliverables. ? Evaluate and oversee performance management/review process to ensure proper and timely evaluation and feedback for job performance. ? Collect and evaluate data including compensation, retention, turnover, diversity and use this analysis to collaborate with the CEO and senior leadership team to improve DCAC and scale growth. ? Consult and advise on employee relations and discipline matters, collaborating with pro-bono counsel when needed. Move issues to resolution, achieving the best possible results for both the agency and its employees. ? Develop and oversee all programmatic HR and administrative support activities (goal setting, performance reviews, talent planning, staff engagement, salary planning). ? Oversee personnel manual, agency policies and procedures, and employee communications to ensure compliance, appropriateness, and value. ? Coordinate annual employee health benefits with third-party brokers assessing budgetary impact and staff needs. ? Ensure that personnel files and human resources policies meet the requirements of our contractual obligations, law, and statutes. ? Ensure proper hiring, terminating, and performance management protocols per DCAC policy and relevant laws and statutes . ? Coordinate with senior leadership to identify and adopt best practices for well-being and minimization of vicarious trauma. ? Maintain knowledge of ethics, laws, standards, legislation, and emerging trends that may affect organizational HR practice.
Administrative and Project Management
? Oversee and coordinate all operational policies and quality assurance related to people, processes, and systems to ensure consistent implementation throughout the agency. ? Partner with senior leaders to develop and implement strategies, procedures, and operational policies designed to ensure efficient and mission-focused delivery of client services. ? Oversee shared service project management to support multi-disciplinary projects across the agency.
? The CHRO directly supervises the Director of Culture and HR and the Director of Administrative Support.
Qualifications and Skills
• Bachelor’s degree from an accredited college/university required. • A minimum of 10 years of HR experience, including management of benefits and payroll. • A minimum of 5 years in executive level role, preferably in human resources • HR certification preferred (SHRM-(S)CP). • Experience in non-profit organizations preferred. • Leadership and experience leading direct reports. • Experience managing HRIS system, preferably Paycom. • Demonstrated ability to work with all levels of employees and partners, Board members, and the community. • Proven experience implementing innovative and effective initiatives related to culture and talent. • Excellent communication skills, both written and verbal. • Ability to effectively present information. • Individuals should be creative, resourceful, detail-oriented, flexible, possessing a positive attitude, tact, good judgment, cultural sensitivity, and working well as a team member with staff, community professionals, and volunteers. • Must demonstrate/live our organization’s core values: put the child first in all we do, operate as a part of a seamless team, work with a servant’s heart. • Excellent interpersonal and conflict resolution skills • Strong analytical and problem-solving skills • Working knowledge of employment law
DCAC is the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County. We reduce the re-victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases.
We are a national and international leader in the Children’s Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for victims and their non-offending family members; and our community and professional training programs.
In 2018, DCAC was named a “Best Place to Work” by Dallas Business Journal.
Everyone involved in DCAC’s work shares a common set of core values:
The children come first in all that we do.
We operate as a seamless team.
Each of us acts with a servant’s heart.
The mission of Dallas Children’s Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues.