Reporting to the Chief of Administration, the incumbent provides leadership for the human resource functions of Columbia Health. The incumbent will oversee recruitment, onboarding, professional development, performance management, employee & labor relations, compensation, and other critical HR responsibilities in support of the 170+ FTEs in the organization across six functional areas. The Associate Director oversees the delivery of day-to-day Human Resources services, implements, and advises on the interpretation and application of a variety of HR functions, programs, policies, procedures, and services. Working in partnership with the central University HR team the Associate Director will ensure compliance with all University HR-related requirements. The Associate Director provides guidance and consultation to managers and employees on a wide range of HR policies and procedures and recommends process improvements and best practice initiatives for core HR functions. The incumbent is responsible for Human Resources policies, processes, and procedures. Possessing excellent communication and management skills the Associate Director will lead proactive efforts to ensure Columbia Health is seen as an employer of choice for those working in health in a higher education setting.
Develop sourcing and recruitment strategies to address department talent needs. Develop a proactive talent acquisition process and a talent pool to draw compatible career opportunity candidates.
Create and manage position vacancies using the University's applicant tracking system to build the talent pool, conduct interviews, and develop a short list for hiring managers and other key stakeholders; evaluate, review and discuss candidate qualifications with hiring managers; conduct reference checks and compose offer letters; partner with central HR to leverage new applicant tracking system.
Work closely with hiring managers and CUHR on position development, intensive recruitment searches, and approvals.
Manage outreach (including external advertising, networking, internet recruiting resources, media advertisements, recruiting firms, employee referrals etc.) and sourcing efforts, ensuring University, EOAA and local hiring guidelines are met
Partners with CU Temporary Staffing office to facilitate the temporary employment needs of Columbia Health
Develop and continually enhance a fully-supported on-boarding experience for new employees to ensure successful assimilation into positions and to the University culture.
Manage the exit interview process for all employees departing the President's Office. Share feedback in an appropriate manner with managers, and use the information to address reported issues and improve the working environment for existing and future employees.
Meet regularly with staff to discuss career interests and ensure a strong knowledge base of existing internal talent for promotional and other developmental opportunities; manage performance appraisal process
In collaboration with manages, identify training and development needs and work closely with managers to implement development plans.
Provides guidance on matters related to the manager-employee relationship in consultation with the Chief of Administration, including performance management, employee/labor relations, and professional development. Participates in investigatory, disciplinary and grievance activities, including those involving union employees
Directs the performance evaluation process, driving improvement and change when necessary to enhance staff performance through professional development activities and the use of training and performance appraisal mechanism
Provides model for effective performance management including coaching on positive employee relations, appropriate strategies and best practices related to performance appraisals and management, documentation of performance issues, counseling techniques, etc.
Supports the annual compensation and promotion process, including roster creation and related activities
Policies and Procedures
Manages credentialing process for Columbia Health providers (psychologists, registered nurses, nurse practitioners, nutritionists, social workers, certified health education specialists, as well as athletic trainers and adjunct physicians)
Maintains policies and procedures related to executing the credentialing processes in accordance with Columbia Health policies, governing body, and AAAHC guidelines
Utilizes internal systems to ensure the management of expirable clinical provider licenses and certificates remain current, ensuring appropriate notification prior to expiration
Develops, implements, and maintains relevant departmental policies and procedures
Ensures and monitors mandatory HIPAA and University compliance trainings
Works in tandem with CUHR Leave Management to manage employees??? leave of absence, workers' compensation, and workplace accommodation requests under the ADA, and health and safety guidelines
Communicates with employees regarding leave of absence eligibility and provide relevant information; answer questions related to leave of absence eligibility
Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave; maintains communication with employees on leave to facilitate smooth return to work; relays communication between employees and their managers
Interacts with all levels of management and staff regarding a variety of HR issues by responding to employee inquiries and interpreting policies appropriately. Working with the Columbia Health Senior Staff, communicates relevant policy updates to employees and managers, creating useful tools as needed
Manages leaves of absence and accommodations including employee consultations, liaising with the University's Disability Benefits office and record keeping
Communicates with and educates managers and employees on changing legislation and University policies
Oversees the payment of employees, including approving payroll, troubleshooting any complex payroll issues and reconciliation to ensure correct accounts are charged
Approves new hire transactions in the University's employee system. Serves as the main contact for temporary staffing requests. Administers additional compensation process. Supports the overall organization of HR records and compliance with document retention policies. Maintains relevant employee lists and databases. Creates ad hoc reports and analyzes data to identify trends and report metrics.
Accountable for data accuracy, integrity and security of all HR data including employee records and personnel files, including supporting the HR-related functions associated with accreditation
Defines, develops and reports on metrics for all HR data including headcount, turnover, staffing, compensation, and performance management, to assist managers improve their decision-making
Counsels employees on University programs, policies and benefits through orientation, one on one meetings and ad hoc requests
Perform other duties as assigned.
Bachelor???s degree or the equivalent education and experience
Five or more years of directly related human resources experience
Experience with automated human resource information systems and applicant tracking systems
Demonstrated ability to work independently and handle competing priorities
Experience with collective bargaining processes and procedures and employee relations principles and practices
Ability to interface and effectively communicate with various levels of staff and function within a culturally diverse and complex organization
Ability to develop and maintain productive relationships and collaborate at all levels of the organization
Adept at managing complex employee relations issues and matters of organizational sensitivity, comfortably navigating ambiguous situations and exercising critical thinking and sound judgment
Outstanding written and oral communications skills
Exceptional problem solving skills
Meticulous attention to detail and strong organizational skills
Working knowledge of relevant Federal, State, and local laws/regulations relating to compensation and staffing
Superior computer skills including HR systems (e.g. PeopleSoft), databases, spreadsheets, and presentation tools
Ability to exercise a high degree of professionalism, diplomacy, discretion, firmness, and collaboration in dealing with individuals at all levels
Advanced degree in a related field
Higher education or healthcare experience
Familiarity with AAAHC
Familiarity with Columbia University systems, processes, and procedures
Salary commensurate with experience.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.