Reporting to the Executive Director, Recruitment and HR Compliance, the Associate Director, Client Services will provide strategic and operational management for key HR operational functions supporting the Client Services team. The Associate Director will conduct workplace investigations in partnership with Labor/Employee Relations and Sr. Human Resources Business Partners to determine investigative strategy, gather, organize and analyze complaint information to support written investigative reports. Working with the Sr. Human Resources Business Partners, the Associate Director will provide timely delivery of HR services to schools and departments and is accountable for the consistent and accurate application of job evaluation principles and methodology to evaluate and grade jobs across the University. The incumbent will develop new and evolved processes, partnering closely with the Client Services team and the client groups to provide support, data integrity and promote a problem-solving mindset.
Partner with Labor/Employee Relations and Sr. HRBPs to conduct and/or manage workplace investigations, including conducting interviews, assembling pertinent data, records, and other evidence to support written investigative reports. May lead investigations end-to-end, including complaint intake, background research, investigative interviews, and debrief meetings.
Identify findings and/or make recommendations, access university policy violations, and issue final reports. Ensure all investigations are conducted fairly and consistently following university policies and applicable employment laws. Consult with Sr. HRBPs, Office of EEO/AA, or Office of General Counsel as necessary.
Oversee the evaluation and approval of all job descriptions, position questionnaires, and lead worker questionnaires including, title changes, upgrades, downgrades, etc., to ensure consistency across schools and departments, university compliance, and FLSA requirements. Work with Labor Relations to support bargaining unit requirements.
Serve as the liaison between the HR Compliance and Client Services teams for policy drafting and updating. Work with the Client Services??? subject matter experts to review and revise policies as necessary.
Responsible for the processes and administration related to University-wide recruitment support, including access approval, job postings, and candidate evaluation and approval in the applicant tracking system (TalentLink). Develop mechanisms to support data integrity.
Act as the point person for the Client Services team on questions and issues presented through the Human Resources Service Center portal. Triage tickets among and to the various Senior Human Resources Business Partners and Human Resources Generalists from all campuses.
Draft and manage communications to the clients. Work collaboratively with the Communications team to roll out communications to the HR Network. Develop communication plans and materials for meetings and presentations. Represent the Client Services at events, including CUHR staff meetings and the HR Network
Develop systems and processes that address the strategic talent management needs of the University.
Oversee the development and timely delivery of reports and analytics from HR systems involving employee data, including but not limited to hiring & selection, turnover, performance, pay, employee engagement, EEO, and Affirmative Action. Provide ad hoc reports through reporting tools such as PSFT query, Access, and Excel in support of HR initiatives.
Partner closely with other CUHR units to research appropriate course of action and resolve issues
Participate, contribute, and lead the proactive review and implementation of process improvement efforts to increase effectiveness and create efficiencies.
Build strong partnerships to foster trust and accountability with stakeholders across all schools and departments.
A Bachelor???s degree is required. A minimum of five years of related experience is required, preferably in HR Operations, Employee Relations, and Workplace Investigations.
Advanced degree or relevant certifications or executive education coursework.
Training or certification in workplace or EEO/AA investigations.
Strong knowledge of state and federal employment laws and government compliance requirements applicable to human resources.
Must have the ability to exercise considerable judgment and discretion.
Demonstrated ability to evaluate courses of action and reach sound decisions/resolutions.
Excellent verbal, written, and interpersonal skills.
Strong critical thinking and problem-solving skills.
Ability to write reports, business correspondence, and procedures.
Proficiency in Microsoft Office Suite.
Strong analytical skills, including expertise in Excel, including data warehouses, reporting tools, queries, and report preparation, are required.
Have a strong customer service focus.
Able to multi-task, prioritize and meet deadlines for short-term, long-term, and ad-hoc assignments.
Maintain confidentiality and discretion.
Be detail-oriented, accurate, and have excellent organizational skills.
Able to work as a team player in a fast-paced environment.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 515182
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.