Reporting to the Director of the Shared Service Center (SSC), the Human Resources Quality Assurance Manager is responsible for supporting the Shared Service Center in the areas of people, process, and technology. Ensure HR data quality, integrity, and compliance with State and Federal regulations. Develop and provide dashboards to HR leadership and University leaders. Ability to think 'out of the box' for solutions to deliver more efficient HR transactions including training and communication. Partner with SSC leadership to ensure service level agreements (SLAs) and key performance indicators (KPls) are at or above standards while striving to improve quality and customer experience. Interact cross functionally with Centers of Expertise (COEs), Senior HR Business Partners (SHRBPs), and Human Resources Information Technology (HRIT). Key responsibilities will include acting as a partner between HR and campus to deliver continuous improvement of HR systems and processes. Position will be responsible for ownership and integrity of HR master data.
Internal Number: 87007
About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.