The HR Student Employment Specialist (HRSES) provides front-line assistance to student employees and HR Business Partners. The Specialist plays a direct role in processing complex student employee transactions through approving or initiating business processes in the HR data management system, Workday. This position applies knowledge and understanding of HR regulations and University policies to ensure employment records and transactions are accurate, and are completed correctly in a timely manner.
Processes student employee transactions through approving or initiating business processes in Workday.
Resolves standard issues for student employees and student new hires in Workday, escalating issues to HR Senior Operations Analyst when appropriate.
Develops deep knowledge of Workday business processes and relevant supporting system(s) that interact with Workday. Key processes that the Specialists will become a subject matter expert on include: add additional job, assign pay group, onboarding, change job, switch primary job, period activity pay, end additional job, and others as needed.
Applies knowledge of Academic Information System (AIS) and Federal Work Study to determine eligibility for employment as a student and to verify Work Study Awards.
Ensures service is delivered with a strong focus on customer satisfaction.
Partakes in monitoring all Federal Work Study studentsâ™ employment transactions in Workday including monitoring award spending, communicating with Human Resource Partners, running reports, etc.
Use reports generated through Workday to take required action on students employment records and jobs.Â Â
Superior computer skills with online and/or cloud based applications, as well as with common Microsoft Office software (e.g. word processing, spreadsheets).
Excellent customer service; outstanding communication (both oral and written); exceptional interpersonal and organizational skills.
Effectively handle multiple concurrent tasks, as well as frequent interruptions.
Coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames.
Strong analytical and problem solving skills.
Education, Experience, and Certifications:
High school diploma or GED required.
Bachelor's degree preferred.
Professional experience working within SaaS/CRM/ERP systems.
Working knowledge with Workday HCM.
Background in a higher education institution.
Familiarity with administrative processes, procedures, and systems within a university setting.
Previous call center experience.
At least three years experience in Human Resources.
Minimum two years in human resources at the University of Chicago.
Professional References Contact Information (3)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR10940
About University of Chicago (UC)
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