This job sits within the London HR Operations team in the UK, servicing all UK employees and London based HR Team. This is a client-facing role, delivering HR transactional support and advice to all MUFG employees and HR. This is the first point of contact for HR Operations support and is responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving HR transactions and administration, within agreed service levels, and escalating complex issues as required. The job holder has ownership and accountability for managing the resolution of customer issues.
MUFG Securities EMEA plc.
NUMBER OF DIRECT REPORTS
MAIN PURPOSE OF THE ROLE/ KEY RESPONSIBILITIES
Respond to enquiries and requests from managers, employees and HRBP's from across 'One MUFG' via the HR Ops contact channels (phone, email, face to face, post).
Managing queries within the specialist mailboxes for Benefits and Learning and Development for Tier 1 queries and escalating to the appropriate teams as required.
HR Operations SME for Benefits administration.
Leading on all pre-employment processes including but not limited to, the production of all new hire documentation such as contracts, offer packs with the relevant documentation for each entity and hire, dependant on role and right to work checks.
Maintaining employee data entry transactions into Workday or other business systems, completing payroll instructions, and other employee correspondence.
Processing data entry of absence for senior managers.
Data maintenance in relation to all employee information, championing data integrity and utilising the system to its full capability. Ensuring adequate controls in place to reduce errors. Ensure appropriate internal procedures and controls are in line with best practice HR.
Responsible for the document management processes within HR Services, ensuring that all required documentation is filed accordingly to employee personnel records.
Providing support on the reporting of issues, including the pre-employment screening processes. Actively supporting management in the identification and implementation of continuous service improvement initiatives within HR Ops.
Assisting senior members of the Business Management team for processing meeting requests and other administration support.
Assisting the Learning and Development Team to arrange training events and ensuring all logistics and training materials are arranged.
Processing of HR and Learning and Development Invoices via the correct channels per entity whilst being the main point of contact to ensure payment is made on time.
Reconciling invoices against the agreed budget, providing monthly updates and escalating to Head of Learning and Development when required or to discuss areas of concerns.
In line with the company policy and procedure, responding to and processing training requisitions, professional qualifications and memberships.
Maintaining accurate records of those completing qualifications which may incur a clawback, tracking course completion, exam passes and leaver clawback data.
Worked within a HR Operations/Shared Service environment
Worked within an administration services team previously
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Understanding of a an employee lifecycle
Solid knowledge of processes
Education / Qualifications: Preferred:
Studying and working towards CIPD
Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Strong numerical skills
Excellent Microsoft Office skills for Excel, Word and PowerPoint
PERFORMANCE AND DUTIES
The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant.
As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.
MANAGING CONFLICTS OF INTEREST
The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.
The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Internal Number: 10829157
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