Imagine a world without search engines such as Google or social platforms like LinkedIn or Instagram. Consider lives saved through first-ever organ transplants, discovery of genes responsible for various diseases, and research to cure illnesses. All of these advances, and more, are a direct result of Stanford's prominent faculty, researchers and alumni, who have revolutionized the way we live and enriched the world. Supporting this mission is Stanford University's dedicated 16,000+ staff, who come from diverse educational and career backgrounds. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere.
The AVP of HR Client Services will plan, direct, coordinate, and oversee operations activities for the university, ensuring the development and implementation of leading edge systems and efficient and cost-effective operations to meet current and future needs of Stanford. The AVP for HR Client Services will partner with leaders across the university to identify opportunities to advance systems and analytics, streamline processes, and improve overall operations. This position reports directly to the Vice President for University Human Resources (UHR).
The AVP for HR Client Services will:
Be an innovative thought leader in the areas of data management, analytics and reporting, HR systems, and operational excellence for Stanford. Maintain knowledge of emerging technologies and trends in operations management.
Lead the HR Client Services strategy, processes and team, including management of three direct reports and ~50 employees. Leverage growth and scale opportunities within the team through process improvements, efficiencies, and sustainable/burstable staffing strategies.
Lead the development of the HR Technology Roadmap, in partnership with the HR Technology Council, to include a vision for Systems, Analytics and Operational Excellence in the near and long-term.
Build a partnership model with groups in UHR (i.e., Compensation, Talent Management) to identify data, system and process opportunities to realize the vision and goals of their teams, including clearly defined roles and responsibilities for supporting these efforts.
Establish and maintain effective relationships with University IT leaders who support HR systems to ensure HR projects are prioritized and resourced to achieve a successful implementation.
Lead the overall Finance and Program Management Office for UHR, including establishing the PMO approach, tools, project sequencing, budget tracking and reporting, etc.
Analytics & Reporting
Establish an HR Data Governance, Infrastructure & Reporting service area, including data collection and reporting strategy, data integrity plans, analytics experts, tools and systems.
Lead data gathering and analysis (both internal and external) related to critical HR initiatives.
Partner with groups in UHR (i.e., Talent Management, Compensation) to drive automation and other technology and process efficiencies around data. Produce monthly Dashboards and develop other regular and ad hoc reports as needed to inform leaders and support decision making.
Collaborate with UHR and HR Business Partners to maintain accurate and robust data.
Rapidly launch new experience offerings for HR, managers and employees to facilitate self-service, enhance HR processes/programs and automate manual processes.
Lead system projects to include system design (with the business/process owner), planning, testing and implementation for HRIS. In partnership with the process/business owners, create and deliver any HR-related training and performance support to ensure understanding of HR systems and processes.
Engage end users on a regular basis to understand system issues in order to recommend system enhancements.
Oversee all HR Operations, such as onboarding, HR changes, workers' compensation, leaves of absence, benefits administration, and related areas.
Own KPIs such as: operational metrics related to transaction management, background checks, service level tiered customer support, call center metrics, disability case management, HR programs enrollments and costs; HCM performance metrics, headcount growth and other related HR data trend analysis; financial metrics for annual budget, variance and financial forecasts. Deliver regular qualitative and quantitative reporting to assess effectiveness and efficiencies -- with the goal of constantly improving workflow efficiency, customer service quality and overall customer experience.
Ensure internal controls are reviewed regularly to ensure HR compliance.
Build and maintain partnership with Payroll
Establish a UHR contracting service to facilitate contracts and monitor all existing UHR contracts and vendor agreements.
The ideal candidate is highly collaborative, influential, and works effectively with leaders and staff at all levels across all groups. The AVP for HR Client Services has proven success in building, leading and maintaining strategies and programs.
As the ideal candidate, you are:
An innovative and visionary leader who is capable of transforming a vision into contemporary processes and solutions
Skilled in analytical and critical thinking, with demonstrated results in leveraging insights into important decisions
Someone with exemplary interpersonal and collaborative skills, with an ability to persuade and work toward a common ground among stakeholders
A strong executor who can determine priorities based on what is most important to the university's success, manage multiple initiatives simultaneously and get things done
A change agent who thoughtfully secures commitment among stakeholders and understand the complexity of leading transformation initiatives
Highly skilled at project management with the ability to see integration points and interdependencies among related projects, sequence initiatives to optimize resources, and anticipate potential risks or problems
A process improvement guru, adept at quickly assessing, redesigning, prototyping and refining to realize excellence and engagement.
At least 10+ years of prior in-depth relevant professional experience as an HR Operations leader in a complex organization.
Bachelor's degree required; advanced degree a plus.
Ability to frequently stand/walk, sitting, performs desk-based computer tasks, use a telephone; occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, writing by hand, sort/file paperwork; rarely kneel/crawl.
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
Location: Human Resources Services, Redwood City, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.