Provides leadership, direction, and supervision of a staff responsible for all aspects of the onboarding and benefits process for the 23 VCCS colleges, System Office, and Shared Services Center. Ensure that a quality work product is produced throughout HR Operations by creating and maintaining departmental metrics. In addition, the HR Operations Supervisor is responsible for:
Ensuring HR Operations staff comply with VCCS Shared Service Center policies, DHRM and VCCS hiring policies and procedures.
Ensure all candidate and employee transactions are timely and maintain compliance in accordance with state and federal regulations. Communicate non-compliance issues to management and address issues through training and process management.
Resolve system issues and provide timely, courteous, and professional customer service to internal and external customers. Work with System Office ITS to ensure escalated issues are resolved timely.
Collaboratively work with SSC functional managers to ensure the colleges' and System Office's requests are met accurately and timely.
Ensure HR Operations staff reconciles validation queries, checklists and reports to regularly maintain accuracy and data integrity.
Supporting compliance procedures associated with regulatory authorities (e.g., VCCS Internal Audit, DHRM and the Department of Accounts)
Provide training to colleges, System Office and Shared Services Center to educate necessary personnel on all SSC onboarding and off boarding processes to ensure all processes are streamlined and efficient.
Provide daily guidance and ongoing training to HR Operations personnel.
Ability to operationalize agency goals, objectives, and strategies.
Ability to understand and successfully apply process improvement techniques.
Ability to be detail oriented in auditing documents, including ability to check the accuracy of information involving a variety of documents in the onboarding process.
Significant knowledge of human resource policies and practices and ability to interpret policies and transfer that knowledge to staff.
Significant knowledge of contemporary processing operations in an automated environment and ability to transfer those skills to staff.
Strong technical and functional knowledge of and experience in HR operations, procedures, and systems (e.g., time and leave, onboarding, backgrounding, etc.).
Ability in developing staff knowledge, skills, and abilities.
Ability to exercise sound judgment, take initiative, handle multiple competing priorities, solve problems, and attend to detail while maintaining a big-picture perspective.
Ability to build working relationships across multi-functional services to solve problems and achieve common goals.
Ability to provide exceptional customer service to internal and external customers in a professional manner and to transfer those attributes to staff.
Ability to work effectively and collaboratively in a team environment with matrix reporting relationships and multiple and diverse functional customers.
Ability to collaboratively work with SSC Operations Managers and other functional managers to ensure the collegesâ™ and System Officeâ™s requirements are met.
Ability to express thoughts clearly verbally, in writing, and through presentations.
Ability to manage and delegate daily operational tasks to maximize efficiency and ensure deadlines are met.
Energetic, resourceful, and self-directed
Ability to maintain confidentiality.
Ability to use the computer hardware and software required for the job, including word processing, database, and spreadsheet applications.
Expertise in MS Office products and demonstrated expertise to perform data analysis using Excel.
Knowledge of Commonwealth of Virginia benefits programs and systems.
Bachelor's degree, with major emphasis in human resources, business administration, or similar area from an accredited institution, or equivalent education and experience
Considerable knowledge of State and Federal laws related to employment
Experience building Human Resources related metrics
Experience using continuous improvement techniques
Multiple years' experience in Human Resources
Experience with automated Applicant Tracking and Onboarding systems
Multiple yearsâ™ experience in effectively leading, supervising, and positively motivating a staff of 5-10
Experience with administering Commonwealth of Virginia benefits programs
Experience managing high quality HR programs using quality control standards to ensure compliance in a high touch environment
Internal Number: 32630
About Shared Services Center
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.