USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USCâs core values.
At the core of Auxiliary Services, the Human Resources and Payroll team focuses on employee and labor relations, learning and development, recruiting, hiring, compensation, and payroll services for the vast and diverse division. Whatever the position or whomever the employee, we are here to help make the workplace both as challenging and as rewarding as possible. It is our mission to ensure that our team members receive the best USC experience throughout their careers at the University by creating a spirited culture of excellence and community.
We are seeking a Human Resources Information System (HRIS) Analyst to join our rapidly growing team.
Analytical, driven, attentive to detail â these are just some of the qualities we need in our HRIS Analyst. We are passionate about our work, and hope you are as well!
Supervises payroll and personnel processing ensuring that payroll and personnel transactions are delivered in a timely fashion and in accordance with regulations, policies and procedures. Responds to questions from faculty, staff and student workers regarding payroll or personnel matters and assists in resolving related problems.
Supervises staff who process departmental payroll and personnel transactions. Schedules, prioritizes and assigns work. Reviews work and provides feedback. Assesses performance and counsels or disciplines as required.
Advises faculty and staff on university payroll and personnel policies and procedures and assists with interpretation or follows through with appropriate university office.
Coordinates recruitment and placement activities for a home department. Oversees the preparation of paperwork to open positions. Screens and refers qualified applicants to hiring supervisor. Coordinates content and placement of employment advertising with university employment office.
Assists faculty and staff with staff salary administration. Provides information and guidance on policies and procedures and interacts with the university compensation office as needed to secure and provide information and to resolve problems.
Interacts with the benefits, disability and worker's compensation offices to distribute benefit information and submit required documentation. Provides research and background information to facilitate administration and delivery of employee benefits.
Tracks home department compensation budget(s) and reconciles to Account Status Reports. May establish and monitor personnel cost rates for rebillables.
Assists in the internal resolution of employee grievances. Provides information and assistance to the university employee relations office to facilitate grievance resolution.
Assists in the departmental administration of collective bargaining agreements and grievance procedures.
Serves as the primary point of contact for internal and external inquiries to research, troubleshoot and resolve HR/Payroll issues in Workday, Kronos, Zendesk, Dovetail, Electronic Onboarding and other HR/Payroll systems. Acts as liaison between operational units and the payroll team on HR/payroll related issues and action items using issue tracking and management systems (Zendesk, Dovetail). Works closely with the Information Technology, Kronos and Workday teams to ensure the accuracy and integrity of the HR/Payroll data in all HR/Payroll systems and is responsible for reviewing the transactions/activities of the HR Partners and HR Payroll Analysts in Kronos and Workday.
Develops and maintains interactive dashboards/reports that provide valuable metric data on payroll performance and activities, and distributing this information to leadership (roster, labor distribution, meal/rest break violations, recruitment metrics, compensation; compliance; Zendesk issue tracking metrics; union; executive summary). Develops and implements best practices that result in streamlined reporting and information gathering.
Generates and analyzes data provided for benchmarking and/or performance improvement purposes. Maintains Kronos licenses and Workday user access, role assignments and supervisory organizations. Effectively prioritizes and escalates customer issues as required. Documents and communicates resolutions to customers in a clear and timely manner.
Controls and oversees the maintenance of confidential home department employee records and files. Maintains an internal personnel information system which complements the university system and provides information as requested.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.