Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Global HR Services (GHRS) Consultant provides administrative and operational support such as employee p-file management, verification of employment, records requests, special projects etc. Provide advice to internal customers on pension, benefits, hiring, termination and/or payroll plans. GHRS Specialist is held responsible to input, process, verify and maintain the plans in their area of specialty within established time and quality standards to ensure high levels of customer satisfaction. Ensure that plans are administered in accordance with plan provisions, company policies and legislative requirements.
Verify, process and input activity mainly for Hong Kong, China, Taiwan, Australia, Korea within established time and quality standards to ensure high levels of customer satisfaction
Process customer transactions within established time and quality standards
Responsible for customer enquiries through tickets, phone calls and email
Provide support during Audit / SOX activities
Confirm data accuracy and maintain appropriate controls for audit verification
Receive, review and process Leave of Absence requests
Receive and process forms for H&W (health and welfare) Benefit related enrollment/changes/termination and severance administration
Provide operational support for HR processes such as recruiting, background investigation, onboarding, termination, compensation change, org management, expatriates, country transfer, etc.
Work with Government bodies for tax, provident fund and employment pass related matters
Possess knowledge of legislative and employment laws for Hong Kong, China, Taiwan, Australia, Korea
Monitor and maintain various HR tools and systems, such as PeopleSoft, Workday, Content Management Tool, etc.
APAC country specific benefits program verification, claims processing and vendor billing (e.g. premiums reconciliation, pension, medical, life Insurance renewal, etc.)
Participate in special projects as well as other ad-hoc duties as assigned by the GHRS management
Understand sensitivity of employee information and maintain employee confidentiality
Identify and recommend routine improvements to operating efficiency and productivity. Advise Management of opportunities to modify existing processes
Openly share relevant business experience and expertise with the wider HR community
What we’re looking for...
You'll need to have:
Degree in Human Resource Management or a related field, or four or more years of relevant experience
Four or more years of experience in Human Resources
Experience with and knowledge of defined HR and operational processes required for the job and applies that expertise to daily tasks.
Proficiency in G-suite applications, Oracle PeopleSoft, Workday and general computer applications
Even better if you have
Ability to multi-task in a fast-paced, changing and high pressure work environment, and always act with a sense of urgency.
Comfortable working in a Customer Service Center environment, preferably with Service Center experience.
Strong customer orientation and focus
Excellent written and verbal communication skills.